Apple Specialist - Retail Customer Service and Sales - (Seasonal)

Apple - Louisville, KY

Full-time - Entry Level

Louisville, KY

Computer and Electronic Product Manufacturing

About the position

As a Specialist at Apple Retail, you will play a crucial role in building brand loyalty and creating ownership of Apple products and services. Your primary focus will be on delivering an exceptional customer service experience, understanding customer needs, and providing tailored recommendations. This position requires a commitment to fostering an inclusive environment and embodying Apple's values of diversity and inclusion.

Responsibilities

• Deliver excellent service to Apple customers by understanding their needs and identifying ownership opportunities.
• Present products and services while educating customers on relevant purchasing options.
• Stay up to date on Apple's products, services, and sales processes to provide accurate information.
• Support peers by sharing knowledge about products and assisting in offering ownership opportunities.
• Perform various tasks as needed, including customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting differences and demonstrating curiosity to learn.

Requirements

• Availability to work a schedule based on business needs, including nights, weekends, and public holidays.
• Reliably attend work as scheduled, in line with local laws and approved accommodations.

Nice-to-haves

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers simultaneously.
• Collaborate in a team environment, demonstrating shared responsibility and accountability.
• Be curious and open to learning from others and helping each other grow.
• Deepen understanding of Apple and third-party products to enhance customer experience.
• Handle sensitive or confidential information in accordance with Apple's core values.

Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Discounted products and free services
• Reimbursement for certain educational expenses, including tuition
• Opportunity to participate in employee stock programs
• Eligibility for discretionary bonuses or commission payments
• Potential for relocation assistance