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Apple Specialist - Retail Customer Service and Sales - (Seasonal)
$45,760 - $57,720/Yr
Apple - Albany, NY
posted 2 months ago
Part-time,Full-time - Entry Level
Albany, NY
Computer and Electronic Product Manufacturing
About the position
As a Specialist at the Apple Store, you will play a crucial role in delivering an exceptional customer experience by understanding and addressing customers' needs. You will be the first point of contact for customers, guiding them through their journey in the store, advising on products, and assisting with setup. This position emphasizes teamwork, inclusivity, and a passion for Apple products, with opportunities for personal and professional growth.
Responsibilities
- Uncover customers' needs and provide meaningful solutions.
- Guide customers through their shopping experience, advising and selling products.
- Assist with visual merchandising and support team members as needed.
- Stay informed about Apple products and initiatives to enhance customer interactions.
- Measure success through individual and team productivity as well as overall store performance.
Requirements
- Agility to learn new products and features, particularly Apple products.
- Ability to deliver great customer experiences and engage in personal interactions.
- Strong communication skills for conversing with individuals and small groups.
- Commitment to fostering an inclusive environment and respecting differences.
- Demonstrated passion for Apple and eagerness to share that passion with others.
- Willingness to learn and embrace Apple's unique service guidelines.
- Strong people skills, being approachable, a good listener, and empathetic.
Nice-to-haves
- Experience in retail or customer service environments.
- Interest in technology and staying updated on industry trends.
Benefits
- Comprehensive medical and dental coverage.
- Retirement benefits.
- Discounted products and free services.
- Reimbursement for certain educational expenses, including tuition.
- Opportunity to participate in employee stock programs and purchase Apple stock at a discount.
