Apple Specialist - Retail Customer Service and Sales - (Seasonal)

About the position

As a Specialist at the Apple Store, you will play a crucial role in delivering an exceptional customer experience by understanding and addressing customers' needs. You will be the first point of contact for customers, guiding them through their journey in the store, advising on products, and assisting with setup. This position emphasizes teamwork, inclusivity, and a passion for Apple products, with opportunities for personal and professional growth.

Responsibilities

• Uncover customers' needs and provide meaningful solutions.
• Guide customers through their shopping experience, advising and selling products.
• Assist in setting up new products for customers.
• Maintain visual merchandising standards in the store.
• Support team members in various roles as needed.
• Stay informed about Apple products and initiatives to enhance customer interactions.

Requirements

• Ability to learn new products and features quickly, especially Apple products.
• Strong communication skills for engaging with customers and small groups.
• Experience in delivering excellent customer service in various environments.
• Demonstrated respect for diversity and inclusion in the workplace.
• Passion for Apple and eagerness to share that enthusiasm with others.
• Strong interpersonal skills, being approachable, a good listener, and empathetic.

Nice-to-haves

• Experience in retail or customer service environments.
• Interest in technology and staying updated on industry trends.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits including 401k.
• Discounted products and free services.
• Tuition reimbursement for formal education related to career advancement.
• Participation in employee stock programs, including stock purchase at a discount.