Apple Specialist - Retail Customer Service and Sales - (Seasonal)

Apple - Northbrook, IL

Full-time - Entry Level

Northbrook, IL

Computer and Electronic Product Manufacturing

About the position

As a Specialist at Apple Retail, you will play a crucial role in delivering exceptional customer service and building brand loyalty. Your primary focus will be on understanding customer needs, providing tailored recommendations, and educating customers about Apple products and services. This position requires a commitment to fostering an inclusive environment and embodying Apple's values of diversity and inclusion.

Responsibilities

• Deliver excellent service to Apple customers by understanding their needs and identifying ownership opportunities.
• Present products and services while educating customers on relevant purchasing options.
• Stay up to date on Apple's products, services, and sales processes to provide accurate information.
• Support peers by sharing knowledge about products and assisting in ownership opportunities.
• Perform various tasks as needed, including customer service and support in other store areas.
• Contribute to an inclusive environment by respecting differences and demonstrating curiosity to learn.

Requirements

• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs and communicate them effectively.
• Ability to work in a fast-paced environment, often supporting multiple customers simultaneously.
• Work collaboratively in a team environment, sharing responsibility and accountability.
• Be open to learning from others and helping team members grow.
• Maintain confidentiality and trust with sensitive information.

Nice-to-haves

• Experience in retail or customer service environments.
• Familiarity with third-party products that enhance the Apple customer experience.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• Discounted products and free services.
• Reimbursement for certain educational expenses, including tuition.
• Opportunity to participate in employee stock programs and purchase Apple stock at a discount.