Apple - Hayward, CA

posted 7 days ago

Part-time - Entry Level
Hayward, CA
Computer and Electronic Product Manufacturing

About the position

The Apple Support College Advisor role is designed for university students who are passionate about technology and customer service. This position involves providing technical support and troubleshooting for various Apple products while delivering an exceptional customer experience. Advisors will engage with customers, listen to their needs, and offer tailored solutions, all while working in a flexible home office environment. The role includes part-time training and ongoing support for career development.

Responsibilities

  • Engage with customers to provide technical support and troubleshooting for Apple products.
  • Deliver world-class customer service and ensure a positive customer experience.
  • Utilize documented troubleshooting flows to resolve customer issues effectively.
  • Listen to customer needs and tailor solutions accordingly.
  • Participate in part-time training and ongoing development opportunities.

Requirements

  • Enrolled in a university in the U.S. pursuing a bachelor's degree or higher, with an expected graduation date of May 2027 or later.
  • A quiet home workspace with ergonomic furniture and a hard-wired internet connection meeting specified speed requirements.
  • Availability for nine weeks of part-time paid training and a commitment to work 20 hours weekly post-training.
  • Minimum typing speed of 40 WPM while conversing with customers.
  • Successful completion of a pre-employment assessment and background check.

Nice-to-haves

  • Majoring in Business, Communications, Computer Science, Engineering, or a related tech field.
  • Demonstrated passion for customer service and ownership of the customer experience.
  • Ability to navigate difficult conversations and display resilience.
  • Effective time management and multitasking skills.
  • Eagerness to learn and take on new challenges in technical troubleshooting.

Benefits

  • Comprehensive medical and dental coverage.
  • Retirement benefits including a 401k plan.
  • Employee stock purchase plan with discounted stock options.
  • Reimbursement for certain educational expenses, including tuition.
  • Access to a range of discounted products and free services.
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