Apple University, Operations Project Manager

$85,700 - $129,600/Yr

Apple - Cupertino, CA

Full-time - Mid Level

Cupertino, CA

Computer and Electronic Product Manufacturing

About the position

The Operations Project Manager at Apple University is responsible for managing and optimizing program operations, ensuring effective communication and collaboration with stakeholders, faculty, and participants. This role requires a proactive approach to problem-solving and a commitment to delivering operational excellence in a fast-paced environment.

Responsibilities

• Collaborate and communicate effectively with stakeholders to support the development and implementation of programs.
• Support faculty members to understand their needs and challenges related to program operations.
• Manage and maintain accurate faculty schedules, ensuring effective communication of changes.
• Oversee participant management processes including registration, enrollment, and communication.
• Address participant inquiries and concerns promptly, providing excellent customer service.
• Identify potential operational challenges and propose effective solutions to optimize program efficiency.
• Take ownership of multiple projects within the program, ensuring successful execution within timeframes and resources.

Requirements

• Experience managing a program that blends media/content and live events, preferably in an educational setting.
• Experience coordinating complex interactions across organizational levels.
• Exceptional written and verbal communication skills, with the ability to handle sensitive information with discretion.
• Track record of collecting and analyzing data to facilitate decision-making.

Nice-to-haves

• Awareness of effective learning experiences and a commitment to outstanding customer service.
• Demonstrated commitment to follow-through and task completion.
• Possess a 'can do' attitude and support a collaborative operations team.
• Proactive in identifying and addressing potential issues.
• Strong organizational and time management skills, with the ability to multi-task under pressure.
• Proficient with productivity tools such as Mac, Wrike, Slack, Pages, Numbers, Excel, and Keynote.

Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Discounted products and free services
• Reimbursement for certain educational expenses including tuition
• Discretionary bonuses or commission payments
• Relocation assistance