Appliance and Refrigeration Repair Technician

$37,440 - $52,000/Yr

A&E Factory Services - Shawnee, KS

Full-time - Entry Level

Shawnee, KS

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

As an Appliance and Refrigeration Repair Technician at Sears Home Services, you will play a crucial role in diagnosing and repairing a variety of home appliances, including refrigerators, washers, dryers, dishwashers, and microwaves. This position is ideal for individuals who enjoy solving problems and helping others, as each repair presents a unique challenge and the opportunity to provide valuable service to homeowners. You will be on the move, visiting multiple customers' homes daily, which adds variety to your workday and allows you to engage directly with clients, ensuring their appliances are functioning optimally. In this role, you will be responsible for delivering an excellent customer experience that consistently exceeds expectations. You will diagnose issues with appliances and provide value-added solutions that enhance the comfort and cleanliness of customers' homes. Maintaining the company truck in an organized and well-maintained condition is also part of your responsibilities, along with managing parts efficiently to ensure timely repairs. You will be expected to perform other duties as assigned, contributing to the overall success of the team. Sears Home Services offers a comprehensive training program through the Sears Technical Institute, which has trained tens of thousands of technicians over the past 60 years. You will also benefit from peer mentoring, with an onboarding buddy to help you grow your skills. The company values career advancement, providing numerous opportunities for cross-training and professional growth, with an average tenure of over 12 years among employees.

Responsibilities

• Drive to multiple customer's homes daily to diagnose and repair a variety of home appliances with high levels of quality and efficiency.
• Deliver excellent customer experience that exceeds expectations consistently.
• Provide customers with value-added solutions that help make their home more clean, comfortable & protected.
• Keep company truck well-maintained & organized, and help manage parts efficiently.
• Perform other duties as assigned.

Requirements

• High school diploma or general education degree.
• EPA Type I or EPA Universal certification.
• Mechanical knowledge and aptitude, including use of testing & repair tools.
• Experience repairing and diagnosing a variety of home appliances preferred.
• Ability to follow directions and processes for quality workmanship.
• Proficient in using a smartphone, including for part ordering.
• Successfully pass a background & drug screen.
• Valid driver's license for the state(s) in which you work.
• Ability to travel up to 100%.
• Ability to work variable and flexible hours, including required overtime.
• Ability to read, understand, and write text of a technical nature to answer questions, solve problems, and complete job tasks.
• Excellent communication skills, both verbal and written; Ability to read, write, and speak English.
• Ability to constantly lift, carry, push, or pull up to 20 lbs (frequently lift, carry, push, or pull 50 lbs; occasionally lift, carry, push, or pull 100 lbs).
• Ability to constantly reach outward, handle and finger objects, stand, walk, sit and type using a keyboard.
• Ability to frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl.
• Ability to occasionally reach above shoulder.
• Ability to drive automatic transmission vehicle.

Benefits

• Great hourly rates - $18 - $25 / hourly base rate, depending on experience, certification and location.
• Comprehensive set of medical, dental, and vision benefits with an additional employer-paid health care subsidy for dependent tier medical plan enrollment.
• 401k match opportunity with employer match calculated on before-tax contributions, 100% on the first 3% of salary.
• Opportunity to earn additional performance bonuses & sales incentives throughout the year.
• Year-round work with cross-training opportunities.
• Best in class training program through Sears Technical Institute.
• Peer mentoring with an onboarding buddy and mentor technicians.
• Career advancement opportunities with many ways to advance and cross-train. Tools provided including company vehicle, uniforms, specialty tools, mobile phone & industry-leading app.