About the position
The Application Analyst II, Clinical Applications, plays a crucial role in supporting the Medical University of South Carolina's (MUSC) academic, research, and healthcare missions. Reporting to the leader of the clinical applications team, this position is responsible for a variety of operational, consultative, and collaborative functions within the Information Solutions department. The analyst will assist in the implementation and maintenance of clinical program supporting applications, ensuring that system updates are maintained and operational end users receive the necessary support. This role requires a proactive and reactive approach to support, all while maintaining a professional demeanor and demonstrating excellent customer service skills. In addition to providing support, the Application Analyst II will participate in team and project meetings, assist with the onboarding of new hires, and lead designated projects. The analyst will also be expected to provide input on intelligent solutions aimed at improving efficiency within the clinical applications. This position is integral to ensuring that the clinical applications function smoothly and effectively, thereby supporting the overall mission of MUSC. The ideal candidate will have a strong background in customer service and laboratory experience, with a focus on clinical applications. They will be expected to work collaboratively with various stakeholders to enhance the operational capabilities of the clinical applications team. This role is essential for maintaining the high standards of service and support that MUSC is known for, and it offers an opportunity to contribute to meaningful healthcare solutions.
Responsibilities
- Assist with the implementation and maintenance of clinical program supporting applications.
- Maintain system updates and support operational end users.
- Provide proactive and reactive support to users.
- Participate in team and project meetings.
- Assist with onboarding of new hires.
- Lead designated projects and initiatives.
- Provide input on solutions to improve efficiency.
Requirements
- A high school diploma and four years directly related experience (IS or clinical); or a bachelor's degree and two years directly related experience; or a Master's Degree in a related field (IS, clinical, or business).
- Excellent interpersonal skills.
- Strong analytical skills.
- Exceptional customer service skills.
- Project management experience.
- Effective communication skills.
Nice-to-haves
- Background in Medical Technology or Clinical Laboratory Science.
- Previous Epic Beaker end-user experience.
