Application Analyst II (Remote/Research Administration) - WUIT

$65,900 - $112,700/Yr

Washington University in St. Louis

Full-time - Entry Level

Educational Services

About the position

The Application Analyst II position at Washington University involves supporting enterprise applications across the University by performing application use case analysis, configuration, administration, and incident management. The role requires collaboration with university stakeholders to ensure applications meet business needs, as well as providing operational support and vendor management. The analyst will work closely with technical staff to align IT services with the University's research, teaching, and administrative objectives.

Responsibilities

• Partner with university stakeholders to understand key use-cases and requirements.
• Perform moderately complex research, analyze technology, consult vendors, and apply best practices to design technical solutions.
• Evaluate potential risks to the service and applications, develop mitigation plans and recommendations.
• Advise end users on application best practices and functionality.
• Respond to and resolve moderately complex incidents/requests submitted by customers.
• Create and maintain documentation related to services, solutions, and applications.
• Plan, review, coordinate, and socialize impact of vendor managed application upgrades.
• Engage regularly with vendors to understand application product release roadmaps and functionality.
• Support contract renewal and licensing activities as needed.
• Validate, test, and implement solutions, new features and functionality.

Requirements

• Bachelor's degree or combination of education and/or experience may substitute for minimum education.
• Relevant experience of 2 years in a similar role.

Nice-to-haves

• Business Solutions Design
• Commercial Acumen
• Communication
• Contracts
• Copywriting
• Data Analysis
• Data Capturing
• Deadline Management
• Decision Making
• Digital Transformation
• End User Services
• Federal Grants Management
• Information Technology (IT)
• ITIL Framework
• IT Problem Solving
• Large Group Presentations

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Forgivable home loan of up to $12,500 for closing costs and down payment for homes in eligible neighborhoods.
• Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs, and employee assistance program (EAP).
• 4 weeks of caregiver leave to bond with your new child.
• Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years.