Application Analyst, Information Technology, Fulltime

Brooks Rehabilitation - Jacksonville, FL

Full-time - Mid Level

Jacksonville, FL

Hospitals

About the position

The Application Analyst role at Brooks Rehabilitation involves analyzing and implementing hospital computer systems and modifications to existing systems to achieve project objectives efficiently. The position requires strong communication, analytical, and problem-solving skills to identify and resolve system issues, maximizing the benefits of IT investments.

Responsibilities

• Evaluate that design of new systems or modifications to existing systems complies with established standards for data accuracy, integrity, confidentiality, and security.
• Determine and develop alternative procedures and business processes to facilitate system functionality.
• Ensure that application systems master files and code tables are maintained in accordance with best practices.
• Ensure new systems or modifications comply with data governance policies.
• Ensure compatibility and interoperability of in-house computing systems as needed for Brooks requirements.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Research and analyze reported system problems and initiate appropriate action and documentation.
• Submit completed requests for system enhancements with documentation to vendor when appropriate.
• Coordinate and test the implementation of new releases, software packages, and fixes with user departments using a controlled test environment.
• Develop alternative procedures to facilitate system functionality and educate the user on same.
• Coordinate system changes or requests to meet deadlines to ensure compliance for auditors and federal & state regulatory requirements.
• Complete estimates and work plans independently as appropriate for design, development, implementation, and rollout tasks.
• Communicate effective updates and work plans as needed.
• Design & develop reports as requested.
• Maintain a record of software incidents for use in analysis and interaction with the vendor.
• Utilize software tools to analyze, design, and develop clinical systems and databases.
• Function as a liaison between the user departments, clinics, management, and external customers as well as vendor support to ensure adequate understanding by all parties.
• Respond to system malfunctions after normal working hours as needed.
• Educate super users on system functionality and enhancements as needed.
• Participate in self-instruction methods, in-house training, and outside training opportunities as available.
• Provide user support for software programs, testing the functionality of application services, and evaluating the functional requirements of the applications.
• Provide assistance related to the installation, operation, and maintenance of computer software application programs.
• Monitor the system, improve current processes, assessing problems to identify specific areas of concern the organization needs to address.
• Leverage technology to facilitate a business strategy and improve performance.
• Brainstorm software solutions and assess their effectiveness and efficiency in solving an organization's challenges and problems.
• Meet with decision makers, systems owners, and end users to define business requirements and systems goals, and identify and resolve business systems issues.
• Document and inform the user of the effect of new releases, software packages, and fixes prior to implementation.
• Create and maintain Knowledge Base articles for end user support.

Requirements

• Bachelor's Degree emphasizing math, business, or computer science with 4 years system support and analysis experience, or an Associate's Degree in Computer Science with 4 years health-care systems experience, or 6 years health-care systems experience.
• Thorough knowledge of software solutions and ability to analyze.
• Ability to troubleshoot and analyze system problems and provide solutions.
• Technical, critical thinking, and analytical skills in translating customer requests to software solutions.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational skills.
• Ability to work in a moderately stressful environment and meet required deadlines while performing multiple tasks independently.
• Ability to record and deliver information, explain procedures, and follow oral and written instructions.
• Maintains confidentiality of all employees, organizational, and patient information.
• Strong organizational, problem-solving, and analytical skills.

Nice-to-haves

• Experience in healthcare systems analysis and support.
• Knowledge of data governance policies and procedures.

Benefits

• Competitive Pay
• Comprehensive Benefits package
• Vacation/Paid Time Off
• Retirement Plan
• Employee Discounts
• Clinical Education and Professional Development Programs