Application Analyst Revenue Cycle and Financial Systems

$70,000 - $70,000/Yr

Universal Health Services - King of Prussia, PA

Full-time - Mid Level

Remote - King of Prussia, PA

10,001+ employees

Hospitals

About the position

Universal Health Services, Inc. (UHS) is seeking a dynamic and talented Application Analyst I - Revenue Cycle and Financial Solutions to support the implementation of UHS applications. This role is crucial in monitoring the resolution of maintenance or enhancement issues assigned by the UHS Customer Support Center and Team Management. The Application Analyst will provide technical support to UHS entities as needed, ensuring that deadlines are met and progress is maintained toward project and assignment completion. The position requires interfacing with the user community regarding project plans, application design, and support, while also providing guidance to less experienced staff and sharing expertise with team members. The Application Analyst will regularly meet with users, vendors, and IS staff to develop and modify system specifications. Responsibilities include managing system implementation project plans, designing solutions for applications, and preparing the appropriate documentation. The analyst will supervise the development of test data, conduct system testing, and document all phases of the application development life cycle. Quality assurance on application functionality is a key aspect of the role, as is researching and resolving implementation-related Customer Support Center tickets. Adherence to UHS Project Management standards is essential, as is the oversight of user training in operating procedures for applications. In addition to these responsibilities, the Application Analyst will assist in providing estimates for new or changes to existing project requests, document and manage new systems or enhancements, and provide on-call support as scheduled. The role also involves establishing and maintaining regular communications with the user community and engaging other teams as necessary to assist in maintaining solutions. The analyst will effectively train other analysts in their duties and provide technical support and guidance to team members as required, all while maintaining Service Excellence principles and preparing routine and special reports.

Responsibilities

• Support the implementation of UHS applications.
• Monitor the resolution of maintenance or enhancement issues assigned by the UHS Customer Support Center.
• Provide technical support to UHS entities as needed.
• Meet deadlines and ensure continued progress toward project and assignment completion.
• Interface with the user community regarding project plans, application design, and support.
• Provide guidance to less experienced staff and share expertise with team members.
• Regularly meet with users, vendors, and IS staff to develop/modify system specifications.
• Manage system implementation project plans and task lists.
• Assist in organizing relevant meetings and needs.
• Design solutions for applications and prepare appropriate documentation.
• Supervise development of test data, system testing, and documentation for all phases of the application development life cycle.
• Perform quality assurance on application functionality.
• Research and resolve implementation-related Customer Support Center tickets.
• Adhere to appropriate UHS Project Management standards.
• Ensure strict adherence to work plans and report serious deviations to management.
• Oversee the training of users in operating procedures for applications.
• Assist in providing estimates for new or changes to existing project requests.
• Document and manage new systems or enhancements to existing systems.
• Provide on-call support as scheduled.
• Establish and maintain regular communications with the user community.
• Engage other teams as appropriate to assist in maintaining solutions.
• Train analysts in performance of their duties as required.
• Prepare and submit all routine and special reports.
• Interview applicants for vacant positions as needed.
• Keep management informed of activities, needs, and problems.
• Review and report progress on an ongoing basis.

Requirements

• One or more years of progressively more responsible Information Systems experience, including project management and application design, deployment, testing, and support.
• An Associate's Degree is required; a Bachelor's degree in Computer Science, Information Systems, Data Analytics or Business is preferred.
• Working knowledge of system application implementation, enhancement, and support methods and practices as well as project management.
• Comprehensive working knowledge of computer systems analysis and support, including consulting with users to determine hardware, software or system functional specifications.
• Develop documentation of computer systems or programs based on user design specifications.
• Working knowledge of IS standards and quality methods and metrics.
• General familiarity with user business practices, concepts, and terminology sufficient to support the applications.
• Excellent written and verbal communication skills.
• Experience should include problem solving, creating system and program level documentation, and knowledge of basic business management concepts.
• Working knowledge of all aspects of the project development life cycle and the ability to multi-task while effectively managing time and meeting deadlines.

Nice-to-haves

• Knowledge of revenue cycle, business office, accounts receivable, InterSystems Caché and SQL databases is a plus.
• Working knowledge and experience developing in the Artiva application including custom scripting, UI updates, and data integration.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Flexible schedule