Application Analyst

Software Guidance & Assistance - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Professional, Scientific, and Technical Services

About the position

The Application Analyst will work under the direction of the Financial Systems Manager to troubleshoot, maintain, evaluate, and optimize software applications for a healthcare client. This role involves designing, building, testing, and supporting new applications and modules, while ensuring compliance with clinical and business operations. The analyst will serve as a subject matter expert, providing technical support and leading coordination efforts to resolve complex issues, all while adhering to service level agreements and change control policies.

Responsibilities

• Perform troubleshooting, maintenance, evaluation, and optimization of existing and future software applications.
• Design, build, test, and support new applications and modules within the portfolio and/or service line.
• Achieve in-depth knowledge of the software application and operational workflows.
• Work with business owners, vendors, and ISS team members to evaluate and recommend solutions to complex problems.
• Respond to incidents and service requests in a timely manner and keep Service Now workqueues up to date.
• Meet department Service Level Agreements (SLA) for ticket resolution and escalate issues as necessary.
• Research issues and troubleshoot system problems independently, documenting findings and proposing solutions.
• Lead coordination with individuals from other teams, end users, and vendors to find timely solutions.
• Serve as the Subject Matter Expert for one or more departments, specialties, or workflows.
• Provide technical support to clinical groups for critical workflow and business processes.
• Participate in regular system maintenance activities, including applying application patches and monitoring system alerts.
• Investigate complex problems using detailed analysis to identify root causes and recommend solutions.
• Provide after-hours on-call support according to a shared schedule.
• Follow department change control policies for all break/fix tickets and ensure thorough documentation of system changes.
• Ensure thorough testing is done before any system changes move into production.
• Recognize, evaluate, and escalate problems impacting business operations to appropriate management or governance groups.
• Proactively identify potential issues and escalate as needed.
• Report gaps in available features to the vendor and track follow-up on escalated issues.
• Synthesize operational and technical feedback from Clinical and Business process champions and SMEs.
• Assist in the development of user training aids and may train end users in workflow and application use.
• Complete assigned project deliverables and service requests accurately and on time.
• Collect information and prepare specifications for potential system enhancement needs.
• Evaluate clinical and/or business owner needs and lead efforts to provide sustainable workflow solutions.
• Develop information systems solutions independently, including application enhancement strategies and detailed impact analyses.
• Review and analyze new functionality in releases/modules and present recommendations to clinical owners and governance groups.

Requirements

• 5 years of experience in implementation and troubleshooting Windows server and desktop environments, MS SQL Database or similar.
• Experience with medical devices applications, specifically GE Health Carescape, with Philips Capsule MDIP and HL7 interfaces being highly preferred.
• Working experience in the healthcare industry and hospital settings is highly preferred.
• Demonstrated proficiency with information systems technology, including Microsoft Office Suite and other systems.
• Demonstrated skill in system workflow and business process flow analysis and design.
• Bachelor's Degree in health care information technology, computer science, or a related area, or equivalent combination of experience/training.
• Broad and/or in-depth knowledge of multiple areas of focus in application specialty areas.
• Ability to research, organize, analyze, and synthesize data to support effective decision making.
• Detail-oriented with a knack for probing for information to understand system configuration needs.
• Ability to prioritize tasks and manage multiple competing tasks effectively.
• Ability to think logically and creatively.
• Effective leadership skills and strong customer service orientation.
• Strong written and verbal communication skills, able to convey technical information clearly to all levels of users.
• Ability to remain calm in stressful situations and recognize problems for appropriate action.
• Strong interpersonal skills for training and collaboration with business owners, team members, and management.

Benefits

• Equal Opportunity Employer
• Access to reasonable accommodation for individuals with disabilities
• Diverse team built on core values of customer service, employee development, and quality and integrity