Application Analyst

About the position

The Epic Analyst is responsible for designing, implementing, and maintaining the Epic EHR (electronic health records) systems within the organization. This role involves close collaboration with healthcare providers, IT staff, and business stakeholders to ensure a customer-centric experience. The Analyst acts as a communication hub, coordinating IT activities based on user requirements and supporting the healthcare environment effectively.

Responsibilities

• Understand user workflows, core functions, and processes of the supported business area which may include inpatient, ancillary, ambulatory, or revenue cycle.
• Coordinate with clinical end users and apply knowledge of user workflow to assist users in defining requirements.
• Design, configure, test, troubleshoot, and maintain programs/applications.
• Apply detailed knowledge of system functionality to implement new applications and modules.
• Document business requirements, current and future state workflows, and any custom builds as appropriate.
• Coordinate and participate in all testing phases of associated applications during implementations and upgrades.
• Research and resolve issues with external and internal resources as needed.
• Provide support during go-live events, including during standard off-hours support times.
• Lead small and medium-sized projects with minimal managerial oversight, developing key project management tools, including project plans, issues logs, testing plans, and go-live events.
• Responsible for ongoing on-call duties for incidents outside of business hours.
• Participate in cross-training for personal development and to ensure adequate secondary coverage on all applications.

Requirements

• Associate degree or equivalent experience in healthcare or supporting technology systems.
• Two years in healthcare or one year of experience supporting technology systems (Dorothy and Comfort modules).
• Experience in Epic implementations and having Hospice/Home Health nursing experience is preferred.

Nice-to-haves

• Bachelor's degree in a relevant field.
• Experience with AWS (2 years preferred).
• Application support experience (2 years preferred).
• Epic experience (2 years required).

Benefits

• Equipment Provided
• Flexible working hours
• Potential for contract renewal based on performance