Application Basis Operations / IT Technology Services Senior Specialist

$129,800 - $220,900/Yr

SAP - Newtown Square, PA

Full-time - Mid Level

Hybrid - Newtown Square, PA

Professional, Scientific, and Technical Services

About the position

IT Technology Services Senior Specialist is responsible for 24x7 availability of SAP systems running in SAP ECS. The role involves responding, troubleshooting, and resolving alerts and incidents, acting as an escalation point for productive issues, and following change management processes during service request execution. The specialist will seek opportunities to streamline standard operating procedures through automation and must feel comfortable working in a fast-paced, dynamic, and flexible environment. The position operates effectively in a global 24x7 International team.

Responsibilities

• Respond, troubleshoot and resolve alerts and incidents.
• Act as an escalation point for productive issues.
• Follow change management processes during service request execution.
• Seek opportunities to streamline standard operating procedures through automation.
• Work effectively in a global 24x7 International team.

Requirements

• Bachelor's degree or higher in Computer Science, Engineering, or Information Technologies Management.
• Solid understanding of SAP application technology, especially S/4HANA and SAP ABAP platform from a Basis technology perspective.
• Experience in at least one non-NetWeaver technology: BOBJ, SAP Cloud Connector, Convergent Charging, OpenText, HANA XSA, Kubernetes/SAP Gardener.
• Strong capabilities in technical documentation.
• Capacity to continuously acquire new knowledge in an independent and proactive way.
• Good analytical and solution-oriented thinking.
• Very good communication and networking skills.
• Strong customer service focus.
• Very good English language skills.

Nice-to-haves

• SAP NetWeaver certification.
• Experience with Linux and Windows operating system platforms.
• Experience with HANA, Sybase ASE, and/or other Database management systems.
• Experience in RCA and problem management.

Benefits

• Flexible working models.
• Health and well-being programs.
• Diversity and inclusion initiatives.
• Learning and development opportunities.