Application/Database Support Analyst

$114,400 - $114,400/Yr

Meduvi - Boston, MA

Full-time - Mid Level

Boston, MA

Administrative and Support Services

About the position

The Application/Database Support Analyst at MEDuvi LLC is responsible for providing support for off-the-shelf applications, focusing on resolving technical issues and enhancing user experience. This role involves working closely with users to understand their needs, defining business requirements, and implementing processes to meet those needs. The analyst will also conduct systems testing, prepare report specifications, and write SQL queries to generate reports, all while ensuring effective communication and documentation throughout the process.

Responsibilities

• Learn off-the-shelf applications largely via self-study, both from the users' perspectives and the support team perspective
• Work with users to resolve tiers 2 and 3 application or technical problems
• Work with users to define business requirements; define and implement processes for these requirements
• Perform systems testing on enhancements, upgrades, or modification projects
• Prepare detailed report specifications for reports requested by users
• Write and test requested reports utilizing Crystal Reports, SQL language, or other query tools
• Train users on application functions, features and operations
• Write or provide succinct production documentation as required
• Troubleshoot and identify root cause analysis for systems issues

Requirements

• A Bachelor's degree in Computer Science or related field
• Four (4) years of experience in information systems programming and analysis including design, development, and implementation
• Three (3) years of experience working with relational databases (Oracle or Microsoft SQL Server)
• Three (3) years hands-on experience writing SQL queries with multiple tables
• Effective organizational and analytical skills
• Hands-on experience with relational databases
• Hands-on experience with complex SQL queries
• Ability to learn complex applications from both the user perspective and the administrative/"back end" perspective

Benefits

• Contract position with a pay rate of $55 an hour
• Hybrid work model: 2 days onsite and 3 days remote