Application Developer II, Ticketing System Administrator

$63,150 - $90,000/Yr

Dish - Englewood, CO

Full-time - Entry Level

Englewood, CO

Broadcasting and Content Providers

About the position

As an Application Developer II on the Ticketing Administration team, you will play a crucial role in supporting the Customer Experience Operations (CXO) organization by creating the architecture necessary for effective customer service. This position involves managing ticketing applications, optimizing processes, and ensuring that customer service representatives can efficiently handle customer tickets.

Responsibilities

• Manage ticketing application and internal domains, ensuring proper resolution of tickets and user provisioning.
• Assist in managing and developing the current case management system, optimizing the platform and processes.
• Maintain strong relationships with various departments within the business.
• Leverage analytics and insights to inform decision-making and drive strategic initiatives.
• Document various ticketing flows, processes, database tables, and automation logic for the case management application.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Basic understanding of data and data analytics; knowledge of databases, tables, and servers (SQL) is a plus.
• Some knowledge of coding principles such as Python, HTML, and JavaScript to support application development.
• Understanding of API management, including designing, implementing, and maintaining APIs for system integration.
• Ability to comprehend application requirements for IT development.
• Ability to learn quickly, multi-task, prioritize, and adapt to a rapidly changing environment.
• Ability to work independently and collaboratively on projects.
• Creative thinking and logical problem-solving skills.
• Strong commitment to completing tasks.

Benefits

• Flexible spending accounts
• Health Savings Account (HSA)
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Career opportunities
• Flexible time away plan