Application Developer (ITSM)

Ledgent - Falls Church, VA

Full-time

Hybrid - Falls Church, VA

Administrative and Support Services

About the position

The Application Developer (ITSM) role focuses on customizing and developing IT Service Management applications, particularly in platforms like ServiceNow, Cherwell, and Remedy. The position requires a strong background in ITSM tools, coding, and integration of new features, with a hybrid work model that includes both onsite and remote work.

Responsibilities

• Customize and develop ITSM applications including Incident Management, Change Management, Problem Management, and Service Catalog.
• Support coding, unit testing, and integrating new features into the ITSM platform.
• Configure and set up the ITSM instance, write custom scripts, and automate environment deployment and validation tasks.
• Ensure data and code separation between environments with Scoped Applications and Application Data Protection.
• Implement core modules such as transaction processing and reporting using Script Includes, Business Rules, and UI Policies.
• Build custom applications using server-side scripting (PowerShell, VBScript, etc.).
• Resolve issues identified during User Acceptance Testing (UAT) and optimize code based on performance feedback.
• Support final deployment efforts, ensuring the production instance is fully configured and functioning correctly.
• Participate in new feature development, bug resolution, and enhancement of existing modules within the platform.

Requirements

• 5+ years of experience working with IT Service Management tools.
• Experience with customization and development of ITSM applications (ServiceNow, Cherwell, Remedy).
• Proficiency in ASP.NET and SharePoint.
• Experience with server-side scripting (PowerShell, VBScript, etc.).
• Experience with Adobe AEM forms design and customization, and integration into an ITSM package.

Nice-to-haves

• Experience with Glide Class scripting.
• Familiarity with .NET for creating ETL applications.