Application Developer (ITSM)

Ledgent - Falls Church, VA

Full-time

Falls Church, VA

Administrative and Support Services

About the position

The Application Developer (ITSM) role focuses on customizing and developing IT Service Management applications, particularly in platforms like ServiceNow, Cherwell, and Remedy. The position requires extensive experience in ITSM tools, coding, and integrating new features, while also ensuring the proper configuration and deployment of the ITSM instance. The developer will work on various modules, support testing and deployment efforts, and contribute to the enhancement of existing functionalities.

Responsibilities

• Customize and develop ITSM applications including Incident Management, Change Management, Problem Management, and Service Catalog.
• Support coding, unit testing, and integrating new features into the ITSM platform.
• Configure and set up the ITSM instance, write custom scripts, and automate environment deployment and validation tasks.
• Ensure data and code separation between environments with Scoped Applications and Application Data Protection.
• Implement core modules such as transaction processing and reporting using Script Includes, Business Rules, and UI Policies.
• Build custom applications using server-side scripting (PowerShell, VBScript, etc.).
• Resolve issues identified during User Acceptance Testing (UAT) and optimize code based on performance feedback.
• Support final deployment efforts, ensuring the production instance is fully configured and functioning correctly.
• Participate in new feature development, bug resolution, and enhancement of existing modules within the platform.

Requirements

• 5+ years of experience working with IT Service Management tools.
• Experience with customization and development of ITSM applications (ServiceNow, Cherwell, Remedy).
• Proficiency in coding and unit testing.
• Experience with ASP.net and SharePoint.

Nice-to-haves

• Experience with Adobe AEM forms design and customization.
• Integration of AEM forms into an ITSM package.

Benefits

• All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.