LE043 Quality Technology Services, LLC - Suwanee, GA
posted about 2 months ago
Full-time - Senior
Suwanee, GA
11-50 employees
About the position
The ServiceNow Developer at QTS plays a crucial role in configuring, customizing, and extending the ServiceNow platform to meet the dynamic needs of the business. This senior-level position involves close collaboration with various departments to understand their challenges and develop innovative solutions that enhance workflows and improve efficiency. The role requires delivering new code and application configurations within a formalized Software Development Lifecycle (SDLC) and fostering a mature code development environment with a strong CI/CD pipeline.
Responsibilities
- Design, develop, and implement custom applications and workflows on the ServiceNow platform
- Collaborate with business stakeholders to gather requirements and translate them into technical specifications
- Configure and customize existing ServiceNow modules to optimize functionality
- Integrate ServiceNow with third-party applications to create a unified IT ecosystem
- Develop and maintain high-quality, secure, and well-documented code
- Conduct thorough testing to ensure the functionality and performance of ServiceNow applications
- Troubleshoot and resolve technical issues related to the ServiceNow platform
- Perform upkeep on existing solutions such as business rules, UI policies, client scripts, ACLs, workflows, and service catalog development
- Stay up to date on the latest ServiceNow features and functionalities
- Provide training and support to end-users on ServiceNow applications
Requirements
- Proven experience as a ServiceNow developer (minimum 5 years)
- Strong understanding of the ServiceNow platform, including ServiceNow Development Studio and scripting languages (GlideScript, UI Script)
- Experience with ServiceNow modules (e.g., Incident Management, Change Management, Problem Management, Integration Hub)
- Experience with Service Catalog
- Experience with web development technologies (e.g., HTML, CSS, JavaScript)
- Proven experience in Integration Hub Rest API
- Excellent problem-solving and analytical skills
- Strong communication and collaboration skills
- Ability to work independently and as part of a team
- A passion for continuous learning and staying up to date with the latest ServiceNow advancements
- Expert in SDLC
- Certified ServiceNow Administrator
Nice-to-haves
- One or more years of experience working in a data center environment or other relevant critical process environment
- Experience with other ServiceNow modules such as Customer Experience, ITOM, CMDB, Security Operations, Customer Service Management
- ITIL v3/v4 certification
- Certified ServiceNow Application Developer
- CSM or Agile certification
Benefits
- Medical, dental, vision, life, and disability insurance
- 401(k) retirement plan
- Flexible spending and HSA accounts
- Paid holidays
- Paid time off
- Paid volunteer days
- Employee assistance program
- Tuition assistance
- Parental leave
- Military leave assistance
- QTS scholarship for dependents
- Wellness program
- Bonus eligibility
