Application Engineer - Bioprocessing Equipment

Donaldson - Cambridge, MA

Full-time - Entry Level

Cambridge, MA

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

As an Application Engineer at Solaris Biotechnology, a Donaldson brand, you will provide application support and expertise to customers in the Bioprocessing and Pharmaceutical industry. This role involves collaborating with sales teams, offering technical support, and building strong relationships with key customers to deliver tailored solutions. You will be responsible for product demonstrations, troubleshooting, and identifying opportunities for product enhancements based on customer feedback.

Responsibilities

• Support the sales team in converting prospect clients by acting as the first point of contact for technical questions and advice.
• Collaborate closely with the sales team to build quotations of industrial systems based on user requirements.
• Provide product and software demonstrations to customers and train end-users on lab and industrial scale equipment.
• Support customers in troubleshooting in the field based on product and application expertise.
• Collaborate with engineering teams to identify opportunities for product and service enhancements based on customer feedback and market trends.
• Establish and maintain strong relationships with key customers, acting as a trusted advisor and strategic partner.

Requirements

• Bachelor's degree in engineering, biotechnology, or a related field.
• 1-2 years of experience in technical support, application engineering, or field service, preferably in the bioprocessing/biotechnology industry and/or the Food & Beverage industry.
• Excellent communication, interpersonal, and presentation skills.
• Demonstrated problem-solving abilities and a proactive approach to addressing customer needs and resolving technical issues.
• Ability to travel to customer sites as needed for field service and support activities (up to 50% of time annually).

Nice-to-haves

• Strong technical expertise in laboratory, pilot, and industrial equipment (bioreactors and fermenters).
• Proficiency in relevant software applications.
• Solid knowledge of applicable regulatory and quality standards (CE/UL/GMP, FDA).
• Advanced degree in engineering, biotechnology, or a related field.
• Knowledge of process analytical technologies.
• Familiarity with PLC and HMI designs.
• Good project management skills.

Benefits

• Equal employment opportunities without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.