Application Engineer CLT

Flow Control Group - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

1,001-5,000 employees

Merchant Wholesalers, Durable Goods

About the position

The Application Engineer at Fluid Flow Products is responsible for delivering exceptional service to clients by crafting and recommending technical solutions tailored to a diverse industrial customer base. This role involves supporting outside sales, generating complex proposals, and maintaining positive customer relationships to enhance operational efficiencies and safety while reducing environmental impact.

Responsibilities

• Maintain and cultivate positive customer relationships.
• Develop and recommend value-added process equipment solutions for customer applications.
• Prepare technical proposals with the sales team.
• Process orders via order entry system and manage complex projects.
• Follow-up and expedite critical projects and orders.
• Resolve any order problems related to delivery or paperwork issues directly with the sales team, customers, and suppliers.
• Handle all inquiries/contacts in a professional manner.
• Work in concert with the outside sales team; funnel leads/opportunities to the sales team.
• Resolve product issues or determine product solutions over the phone or via e-mail.

Requirements

• Bachelor's Degree in Engineering preferred.
• Strong mechanical aptitude.
• Experience in customer service is a plus.
• Excellent problem-solving and critical thinking skills.
• Strong organizational, communication, attention to detail, multi-tasking, and time management skills.

Nice-to-haves

• Recent engineering graduate.

Benefits

• Medical, Dental and Vision insurance
• Competitive 401(k) matching program
• Career growth opportunities
• Employee referral program
• Paid time off and holidays
• Parental leave
• Training through FCG University with over 80k courses available.