Application Engineer I - Site Reliability Engineering

First Citizens Bank - Scottsdale, AZ

Full-time

Scottsdale, AZ

Credit Intermediation and Related Activities

About the position

As a Site Reliability Engineer at First Citizens Bank, you will play a crucial role in ensuring the performance, reliability, and availability of critical applications. This position involves working with customer-facing systems and driving adherence to service level objectives (SLOs) through effective monitoring and scaling. You will be responsible for maintaining and troubleshooting large-scale application deployments while collaborating with both technical and non-technical teams to promote best practices in Site Reliability Engineering (SRE).

Responsibilities

• Own the availability, performance, and reliability of customer-facing systems.
• Drive adherence to SLOs through monitoring, alerting, and scaling.
• Engage in software development within an Enterprise Java Environment, utilizing Spring Boot and Python for CI/CD pipelines.
• Maintain, support, and troubleshoot critical, large-scale application and infrastructure deployments.
• Analyze and troubleshoot application, operating system, networking, configuration, and performance issues.
• Understand and apply Site Reliability Engineering concepts and best practices.
• Execute system deployments in AWS, private cloud, and OpenShift environments.
• Design, document, and implement automated procedures.
• Automate system administrative tasks using scripting tools, preferably Python or shell.
• Understand Internet networking protocols such as TCP/IP, TLS, DNS, HTTP, and SMTP.
• Utilize monitoring and automation tools like Ansible, Gitlab, Splunk, Grafana, and Prometheus.
• Champion SRE best practices and communicate effectively with technical and non-technical staff.
• Familiarize with system hardening and security best practices.

Requirements

• Bachelor's Degree and 2 years of experience in Application Engineering, or High School Diploma/GED and 6 years of experience in Application Engineering.
• Experience in software development in an Enterprise Java Environment, including Spring Boot and Python for CI/CD pipelines.
• Aptitude for analyzing and troubleshooting application, operating system, networking, configuration, and performance problems.
• Understanding of Site Reliability Engineering concepts and best practices.
• Experience executing system deployments in AWS, private cloud, and OpenShift.
• Experience automating system administrative tasks with scripting tools (Python or shell preferred).
• Fundamental understanding of Internet networking protocols: TCP/IP, TLS, DNS, HTTP, SMTP.
• Extensive experience with monitoring and automation tools such as Ansible, Gitlab, Splunk, Grafana, and Prometheus.

Nice-to-haves

• 4+ years of experience in Software Engineering background.
• 2+ years of experience implementing/following SRE practices.
• Experience working in a large financial institution or similar environment in scope and complexity.
• Hands-on experience with deploying and maintaining systems in a containerized environment (public or private cloud).
• Ability to create meaningful metrics and alerting for service health monitoring.
• Skilled with configuration management and automation frameworks.
• Proficiency in driving Root Cause Analyses to meaningful improvements.
• Leading troubleshooting efforts with production/non-production systems.

Benefits

• Comprehensive benefits program for full-time associates (20+ hours).
• Customized offerings designed to support families.
• Access to various benefits programs as detailed on the company's benefits page.