First Citizens Bank - Raleigh, NC
posted 3 months ago
As a Site Reliability Engineer (SRE) at First Citizens Bank, you will play a crucial role in ensuring the performance, reliability, and availability of our critical applications. This position is integral to our mission of providing exceptional banking services, particularly in the innovation, technology, green tech, and life sciences sectors. You will be part of a dedicated team that is responsible for the uptime and efficiency of customer-facing systems, driving adherence to Service Level Objectives (SLOs) through effective monitoring, alerting, and scaling practices. Your responsibilities will include software development in an Enterprise Java environment, with a focus on utilizing Spring Boot and Python for Continuous Integration and Continuous Deployment (CICD) pipelines. You will maintain, support, and troubleshoot large-scale application and infrastructure deployments, diving deep into issues and outages to establish root causes and communicate findings to business partners. A strong aptitude for analyzing and troubleshooting application, operating system, networking, configuration, and performance problems is essential. You will also be expected to have a solid understanding of Site Reliability Engineering concepts and best practices, with experience executing system deployments in environments such as AWS, private cloud, and OpenShift. Your role will involve designing, documenting, and implementing automated procedures, as well as automating system administrative tasks using scripting tools, preferably Python or shell scripting. A fundamental understanding of Internet networking protocols, including TCP/IP, TLS, DNS, HTTP, and SMTP, is required. In addition, you will work with various monitoring and automation tools such as Ansible, Gitlab, Splunk, Grafana, and Prometheus. As a culture champion for SRE best practices, you will leverage your ability to communicate effectively with both technical and non-technical staff. Familiarity with system hardening and security best practices will also be beneficial in this role.