Application Engineer I

Sick - Boston, MA

Full-time - Entry Level

Boston, MA

501-1,000 employees

Computer and Electronic Product Manufacturing

About the position

The Application Engineer I position at SICK involves providing technical support for Analytics software sales, assisting global sales teams, customers, integrators, and distributors. The role requires travel to customer sites for installation and deployment support, troubleshooting technical issues, and maintaining a knowledge base for technical support. This position is crucial for ensuring customer satisfaction and the successful implementation of SICK's solutions in various industries.

Responsibilities

• Provide global installation and deployment support for the Analytics software, including travel to customer sites to evaluate their IT and automation environment.
• Utilize diagnostic and troubleshooting techniques to identify problems and recommend solutions for software, IT hardware, and automation networks.
• Test customer deployments of the Analytics solutions to validate system functionality and performance.
• Provide escalated (level 3) global technical support for the Analytics solutions.
• Maintain an up-to-date technical support and benchmarking digital knowledge base.
• Maintain demonstration systems and simulators for internal and sales demonstrations.
• Support pre-sales activities such as system/hardware requirements, system sizing, PoCs, and quotations.
• Work with internal and external resources to identify areas for continuous improvement.
• Provide frequent and immediate management updates and reports.
• Provide trade show support as necessary.
• Travel to domestic and international sites on short notice for project durations.
• Regular attendance and timeliness are required.
• Carry out other duties and responsibilities as assigned.

Requirements

• Four year degree in Software Engineering, Computer Science, MIS or other engineering discipline preferred, or equivalent work experience.
• 1+ years of experience in IT technical customer support, ideally in industrial automation.

Nice-to-haves

• Written and verbal communication skills to effectively interface with individuals both inside and outside the organization.
• Ability to problem solve with internal and external customers.
• Desire to learn and grow within the role.
• Willingness to work alternative schedules including weekends and on-call hours.

Benefits

• Comprehensive and competitive benefits package including health insurance, retirement plans, and other employee rewards.