Application Engineer II - Remote

Remote - Phoenix, AZ

Credit Intermediation and Related Activities

About the position

This is a remote role that may be hired in several markets across the United States. As an Application Engineer II on the Commercial Bank Application Support Team, you will be primarily responsible for supporting complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to end users in the organization. The ideal candidate should have experience providing day-to-day application support, understanding the criticality of the health and care of a system, displaying sense of urgency with strong incident/problem management skills and the ability to strive in a rapid and fast paced environment.

Responsibilities

• Responsible for maintaining & supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to end users within the organization
• Responsible for having a clear understanding of the various upstream/downstream dependencies, end to end business process & data flow of applications
• Perform root cause analysis by reviewing application logs, reviewing data and identify and implement corrective and preventive measures
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
• Ability to troubleshoot defects, data errors and configuration problems to determine the origin of application error
• Excellent SQL skills in writing complex queries to extract data from the database per user requirements
• Understanding of Cloud Infrastructure & support, cloud automation and administrative knowledge on synthetic monitoring tool like AppDynamics
• Experience in managing Major Incidents impacting the mission critical applications or their core functionalities and coordinate with other teams to resolve ASAP
• Evaluate & Implement systems monitoring and alerting across all enterprise applications with recommendations for efficiency
• Work closely with other operational and support groups and promote synergy
• Work with a team of Application maintenance & support team working on 24/7 shift rotation environment
• Diligently follows and influences team members for documentation, ticket logging/updates and management reporting
• Contributes strategic insight and provides feedback on a wide range of ideas for production stability based on maintenance & support experience and through periodic review of analytical data
• Identify automation opportunities and implement them, eliminating the manual tasks performed by the team
• Managed Internal and external Audit reviews and provided all supportive documents
• Participate in Functional & Technical KT of the changes planned to production environment and ensuring all related document, diagrams and procedures are up to date
• Participate in validating the application changes, upgrades, and other infrastructure changes to production environment
• Participate in Disaster Recover exercise planning, feasibility analysis and execution
• Work with various team to make sure DR document updated with relevant information, successful execution of DR
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Work on initiatives focused on continuous improvement of the application maintenance, support model and associated processes using appropriate technologies

Requirements

• Bachelor's Degree and 4 years of experience in Application Engineering OR High School Diploma or GED and 8 years of experience in Application Engineering
• Strong knowledge of application support processes, software systems, and troubleshooting methodologies
• Understanding of system architecture and integrations to diagnose and resolve complex issues
• Strong analytical skills to identify root causes and implement long-term solutions
• Proactive approach in identifying potential issues trends before they escalate
• Experience in Incident, Request & Problem Management processes with good exposure to troubleshooting and not just coordination
• Ensure that business applications perform within established Service Level Agreements (SLA) and Service Level Objectives (SLO)
• Strong proficiency and hands on experience in RDBMS architecture and performance tuning systems like Oracle/MS- SQL/SQL Server
• Must have technical skills and tools knowledge: ServiceNow, Remedy, Oracle, SQL, Monitoring Tools like Appdynamics, Splunk, Kafka, SOA, Open shift
• Experience of supporting cloud based application, good knowledge in AWS, Azure
• Ability to work & collaborate with diversified cross functional teams
• Ability to mentor and lead a team, ensuring efficient workflow and professional growth
• Commitment to providing excellent user support and improving user experience
• Strong interpersonal skills for managing relationships with internal and external stakeholders
• Must Have Financial Domain knowledge with various module like Online Banking & Digital Channel, CoreBanking, Payment Solution, Risk & Fraud Solution, Credit Admin & Reporting, Marketing & Product Management, Accounting & Reconciliation

Nice-to-haves

• 8+ years of experience in information systems environment as application maintenance & support engineer or systems analysis or application support analyst
• Preferred Certification Type: ITIL foundation certification preferred

Benefits

• Competitive, thoughtfully designed and quality benefits program to meet the needs of associates