Application Engineer III, Global Store

Amazon

Full-time

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Application Support Engineer role at Amazon Exports and Expansion focuses on managing incidents and operational issues for large-scale services. The position is integral to ensuring operational excellence and providing first-level support for production services, enabling a seamless shopping experience for international customers on Amazon's global marketplaces.

Responsibilities

• Provide first level of support for handling tickets and operational issues from production services.
• Provide engineering support for incoming tickets, including extensive troubleshooting and debugging across multiple product lines.
• Work on maintenance-driven coding projects, primarily using Perl, shell scripts, and Java.
• Read and understand complex application code to make necessary code fixes for support issues.
• Support software deployment in staging and production environments.
• Develop tools to automate manual operational tasks and facilitate easy maintenance of services.
• Build monitoring metrics dashboards and report on system health and support status metrics.
• Collaborate with remote development teams in Seattle to manage active support issues and create a knowledge base.

Requirements

• 2+ years of software development or technical support experience.
• Experience troubleshooting and debugging technical systems.
• Experience in Unix.
• Experience scripting in modern programming languages.

Nice-to-haves

• Knowledge of web services and distributed systems.
• Experience troubleshooting and maintaining hardware and software RAID.
• Experience with REST web services, XML, and JSON.