Ryan Herco Flow Solutions - Orlando, FL
posted 26 days ago
Ryan Herco Flow Solutions is seeking an experienced Application Engineer/Customer Service Representative to join our team in Orlando, FL. This role is pivotal in providing sales support for parts, equipment, and services related to our offerings. The successful candidate will work closely with Field Sales Representatives, Repair Sales Representatives, and Repair Sales Management to ensure that we maximize profit margins while fostering positive relationships with our customers and principals. In this position, you will be responsible for learning the products we represent, understanding their applications, strengths, and weaknesses, as well as gaining insights into our competitors' capabilities. You will also need to familiarize yourself with each supplier's sizing and selection program or procedure. Your role will involve developing quotations for our customers, maintaining accurate files, and entering orders into our order handling system after confirming consistency with our proposals. Building strong relationships with customers is essential, as we want them to think of our company first for their rotating equipment needs. Additionally, you will be expected to develop relationships with our vendors and factory personnel to enhance our service offerings. The ideal candidate will also be responsible for resolving any warranty issues that may arise, ensuring customer satisfaction and loyalty. This position offers a unique opportunity to contribute to the growth of Ryan Herco Flow Solutions while advancing your career in a supportive environment.