Application Engineer SPXFLOW Lightnin Mixers

Ryan Herco Flow Solutions - Orlando, FL

Full-time - Entry Level

Orlando, FL

Plastics and Rubber Products Manufacturing

About the position

Ryan Herco Flow Solutions is seeking an experienced Application Engineer/Customer Service Representative to join our team in Orlando, FL. This role is pivotal in providing sales support for parts, equipment, and services related to our offerings. The successful candidate will work closely with Field Sales Representatives, Repair Sales Representatives, and Repair Sales Management to ensure that we maximize profit margins while fostering positive relationships with our customers and principals. In this position, you will be responsible for learning the products we represent, understanding their applications, strengths, and weaknesses, as well as gaining insights into our competitors' capabilities. You will also need to familiarize yourself with each supplier's sizing and selection program or procedure. Your role will involve developing quotations for our customers, maintaining accurate files, and entering orders into our order handling system after confirming consistency with our proposals. Building strong relationships with customers is essential, as we want them to think of our company first for their rotating equipment needs. Additionally, you will be expected to develop relationships with our vendors and factory personnel to enhance our service offerings. The ideal candidate will also be responsible for resolving any warranty issues that may arise, ensuring customer satisfaction and loyalty. This position offers a unique opportunity to contribute to the growth of Ryan Herco Flow Solutions while advancing your career in a supportive environment.

Responsibilities

• Provide sales support for parts, equipment, and services for Ryan Herco Flow Solutions/SunSource.
• Work collaboratively with Field Sales Representatives and Repair Sales Management.
• Maximize profit margins while maintaining positive customer relationships.
• Learn the products and their appropriate applications, strengths, and weaknesses.
• Familiarize with supplier's sizing and selection programs or procedures.
• Develop and maintain quotations for customers.
• Enter orders in the order handling system after reviewing customer orders for consistency with proposals.
• Build relationships with customers to prioritize our company for their rotating equipment needs.
• Develop product knowledge with vendors for accessory equipment.
• Establish working relationships with Principals factory personnel.
• Resolve warranty issues with customers.

Requirements

• Mechanical degree preferred or equivalent combination of work experience, training, and/or education.
• At least 2 years in an inside sales or technical support role in a manufacturing or distribution environment, preferably in the fluid power or fluid processing industry.
• Strong organizational skills to coordinate with functional groups.
• Excellent communication skills and computer proficiency.

Benefits

• Competitive hourly rate
• Bonus structure
• Comprehensive medical, dental, and vision insurance
• Vacation, sick, and holiday pay
• Life insurance
• Tuition reimbursement
• 401(k) with Company match
• Opportunities for career advancement