Application Engineer Sr.

Greenheck - Schofield, WI

Full-time - Mid Level

Schofield, WI

About the position

As an Application Engineer at Greenheck, you will provide expert technical application support, analyze special product designs, and develop application training programs for both internal and external customers. This role involves leveraging relationships with the sales channel to create a product roadmap and ensuring effective communication of product solutions to enhance customer satisfaction and operational efficiency.

Responsibilities

• Aid product support team on complex technical support via phone and e-mail for both internal and external customers in the areas of selection and application.
• Develop and communicate solutions for unique and complex applications including design and special pricing.
• May travel to resolve field problems that require diagnostics or area of subject matter expertise.
• Participate in industry codes and standard committees to influence industry direction.
• Responsible for highlighting and communicating key selling points of our current products for delivery to our sales teams and customers.
• Identify opportunities for process improvement and work to implement where applicable.
• Continually evaluate our competition to further enhance the company's marketplace and use this knowledge to maintain and extend the company's advantage in associated markets.
• Develop, organize and present trainings to internal/external customers and trade associations both onsite and offsite.
• Take a lead role in offsite events including planning, set-up, and organize customer interactions.
• Provide input to business unit leadership for strategic planning process.
• Participates and lead industry associations.
• Will provide mentoring, training, indirect supervision of other team members, or may have direct reports.
• Leverage relationships with rep network and sales channel to develop product roadmap.
• May manage complex team projects including determining timelines.
• Document service calls to record data on product questions and field issues.

Requirements

• 6-9 years of relevant work experience in engineering required.
• 2 Year / Associate Degree or equivalent years of job experience required.
• 4 Year / bachelor's degree preferred.

Benefits

• Health insurance
• Prescription drug benefits
• Dental insurance
• Paid vacations and holidays
• 401(k) Retirement savings plan
• On-site clinic and fitness center (Schofield location)
• Employee Assistance Program
• Flexible spending accounts for medical or dependent care expenses
• Tuition assistance
• Employee Wellness Program