Application Engineer

Ledgent - Scotts Valley, CA

Full-time

Scotts Valley, CA

Administrative and Support Services

About the position

The Applications Engineer serves as the technical point of contact for customers, engaging with both new and existing clients to provide comprehensive pre-sale consultation and post-sale technical support for the company's products. This role is pivotal in ensuring that customer needs are met through effective communication and technical expertise. The Applications Engineer will define solutions based on application requirements gathered through consultations with customers, ensuring that the solutions are tailored to meet specific needs. In addition to defining solutions, the Applications Engineer will develop and present technical proposals to customers, showcasing the capabilities of the products and how they can address customer challenges. Collaboration with the engineering team is essential to fulfill customer requirements for new and custom products and features, ensuring that the final offerings align with customer expectations. The role also involves capturing and communicating customer requests for new features and products, acting as a liaison between the customer and the engineering team. A significant aspect of this position is facilitating customer adoption of technology through product training and technical support, which may occur in both remote and onsite settings. The Applications Engineer will contribute to creating and managing support resources, including product manuals, application notes, training materials, and software examples, to enhance customer understanding and usage of the products. Additionally, supporting participation at trade shows, conferences, and seminars is part of the role, allowing the Applications Engineer to showcase the company's offerings and engage with a broader audience.

Responsibilities

• Define solution from application requirements gathered through consultation with customers
• Develop and present technical proposals to customers
• Work with the engineering team to fulfill customer requirements for new & custom products and features
• Capturing & communicating customer requests for new features and products
• Facilitate customers with the adoption of technology through product training and technical support in remote and onsite settings
• Contribute to creating and managing support resources, including product manuals, application notes, training materials, software examples, etc.
• Supporting participation at trade shows, conferences, and seminars

Requirements

• BS or MS engineering degree in engineering with 5 years of Industrial Automation experience involving I/O controllers, motion control, and functional safety standards (e.g. IEC 61508, EN ISO 13849-1) in technical, customer-facing roles
• Experience with electrical schematic & PCB design documents, PCB design process, commissioning & troubleshooting electrical systems
• Knowledge and experience with Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint), CAD environments, Windows & Linux operating systems
• Software programming languages such as C/C++, C#, Python
• Excellent communication and interpersonal abilities, including technical writing and presentation skills
• Strong analytical and problem-solving skills
• Strong organizational skills and time management with a team approach
• Self-starter with an aptitude for continuous learning and a results-driven personality