Ledgent - Scotts Valley, CA
posted about 2 months ago
The Applications Engineer serves as the technical point of contact for customers, engaging with both new and existing clients to provide comprehensive pre-sale consultation and post-sale technical support for the company's products. This role is pivotal in ensuring that customer needs are met through effective communication and technical expertise. The Applications Engineer will define solutions based on application requirements gathered through consultations with customers, ensuring that the solutions are tailored to meet specific needs. In addition to defining solutions, the Applications Engineer will develop and present technical proposals to customers, showcasing the capabilities of the products and how they can address customer challenges. Collaboration with the engineering team is essential to fulfill customer requirements for new and custom products and features, ensuring that the final offerings align with customer expectations. The role also involves capturing and communicating customer requests for new features and products, acting as a liaison between the customer and the engineering team. A significant aspect of this position is facilitating customer adoption of technology through product training and technical support, which may occur in both remote and onsite settings. The Applications Engineer will contribute to creating and managing support resources, including product manuals, application notes, training materials, and software examples, to enhance customer understanding and usage of the products. Additionally, supporting participation at trade shows, conferences, and seminars is part of the role, allowing the Applications Engineer to showcase the company's offerings and engage with a broader audience.