Application Engineer

Flow Control Group - Kirkland, WA

Full-time - Entry Level

Kirkland, WA

1,001-5,000 employees

Merchant Wholesalers, Durable Goods

About the position

As an Application Engineer at CB Pacific, you will play a crucial role in the support, development, testing, and implementation of cutting-edge software and hardware applications. This position offers the opportunity to work on challenging projects and collaborate with engineers and the business development team. You will contribute to the overall success of our customer software and hardware support initiatives, ensuring that our solutions meet the highest standards of quality and performance. In this role, you will be responsible for providing software application support, ensuring adherence to support practices documented in Salesforce and principal support systems. You will follow CB Pacific standards and best practices while collaborating with cross-functional teams to gather and analyze requirements, translating them into functional and technical specifications. Your technical leadership will be essential in fostering a collaborative and innovative environment, conducting customer support reviews, and sharing industry best practices. Quality assurance is a key aspect of your responsibilities, as you will work closely with Sales leaders to identify and address issues promptly. You will also be expected to stay updated on industry trends, emerging technologies, and best practices in software engineering, contributing to the continuous improvement of development processes, tools, and methodologies. Additionally, you will create and maintain comprehensive documentation for software applications, including technical specifications, user manuals, and deployment procedures.

Responsibilities

• Support customer software/hardware applications, ensuring adherence to support practices documented in Salesforce and principal support systems.
• Collaborate with cross-functional teams to gather and analyze requirements, translating them into functional and technical specifications.
• Implement robust and scalable solutions to meet customer solutions and solve project objectives.
• Provide technical leadership and guidance to CB customer base.
• Conduct customer support reviews and share industry best practices.
• Collaborate with Sales leaders to identify and address issues promptly.
• Stay updated on industry trends, emerging technologies, and best practices in software engineering.
• Contribute to the continuous improvement of development processes, tools, and methodologies.
• Create and maintain comprehensive documentation for software applications, including technical specifications, user manuals, and deployment procedures.

Requirements

• Bachelor's degree in Software Engineering or a related field.
• Proven experience in software/hardware application support, with expertise in relevant technologies, languages, and frameworks.
• Solid understanding of GE/Emerson system platforms and experience in designing, planning, and deploying highly available and performant system architectures.
• Experience in installing, configuring, validating, and tuning GE/Emerson products.
• Skills in developing high-quality data visualizations using tools such as GE Operations, IFIX, and Cimplicity.
• Skills in developing and supporting PLC programming software.
• Experience in tailoring GE systems for specific use cases, including condition-based maintenance, process optimization, process visualization, alarming and notification, and reporting.
• Familiarity with Emerson PLC and DCS-based control systems, smart meters, building management systems, and/or energy management systems as data sources.
• Strong analytical and troubleshooting skills, with a methodical approach to solving complex problems.
• Strong understanding of software architecture, design patterns, and best practices.
• Experience with the Microsoft family of products.
• Excellent problem-solving and analytical skills.
• Effective communication skills and the ability to work collaboratively in a team environment.
• Demonstrated leadership experience and the ability to mentor junior team members.

Benefits

• Medical, Dental and Vision insurance
• Competitive 401(k) matching program
• Career growth opportunities
• Employee referral program
• Paid time off and holidays
• Parental leave
• Training through FCG University learning and training platform offering over 80k courses
• Custom training with FCG Service Technician Academy for career pathing opportunities.