Application Engineer

Amazon

Full-time

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

This position involves creating and improving test tools, writing secure and maintainable code, and ensuring high-quality test cases. The role requires troubleshooting technical systems, collaborating with multiple teams, and aligning work with Amazon's business objectives.

Responsibilities

• Create or improve existing test tools.
• Transform defined designs into code and deliver on schedule.
• Write secure, stable, testable, and maintainable code with minimal defects.
• Write high-quality, high-value, and maintainable test cases.
• Assist developers and testers by reproducing errant product behavior and accurately reporting defects.
• Analyze logs to identify errors and provide failure analysis to developers.
• Solve problems at their root by understanding the broader context.
• Maintain SLAs through proactive issue detection and reporting.
• Set up and configure monitors to prevent prolonged outages.
• Write and review accurate support procedures, system documentation, and issue tracking entries.
• Make sound decisions using good judgment and instincts.
• Prioritize tasks in a complex, fast-paced environment.
• Align work with Amazon's business objectives and deliver business value.
• Continuously improve knowledge about Amazon's business and relevant technologies.
• Collaborate across multiple teams to resolve issues.
• Communicate clearly both verbally and in writing.

Requirements

• 2+ years of software development or technical support experience.
• Bachelor's degree in engineering or equivalent.
• Experience troubleshooting and debugging technical systems.
• Experience scripting in modern programming languages.
• Experience in Unix.

Nice-to-haves

• Experience with AWS, networks, and operating systems.
• Experience programming with at least one software programming language.