Application Engineer

Xylem - Morrisville, NC

Full-time - Mid Level

Remote - Morrisville, NC

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. We're hiring an Application Engineer! Xylem (XYL) is a leading global water technology company committed to developing innovative and smart technology solutions to the world's water and energy utility challenges. The Company's products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services, and agricultural settings. With its November 2016 acquisition of Sensus, Xylem added smart metering, network technologies and advanced data analytics to its portfolio of solutions for water, gas and electric utilities. Headquartered in Rye Brook, New York with 2016 revenue of $3.8 billion, Xylem does business in more than 150 countries through a number of market-leading product brands. The Company's nearly 16,000 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Sensus, a Xylem brand, helps a wide range of public service providers - from utilities to cities to industrial complexes and campuses - do more with their infrastructure to improve quality of life in their communities. We enable our customers to reach farther through the application of technology and data-driven insights that deliver efficiency and responsiveness. We partner with them to anticipate and respond to evolving business needs with innovation in sensing and communications technologies, data analytics and services. The Role: Sensus, a Xylem brand, seeks to hire a technically skilled customer oriented Applications Engineer. This position will provide the technical leadership in helping utilities, municipalities, and utility co-ops deploy wireless metering infrastructure and meters along with our proprietary Regional Network Interface software. Also responsible for delivering a system solution that is optimized, reliable, and flexible that provides advanced measurement, data collection, analysis and control capabilities and helps our customers improve operational efficiency while reducing their environmental impact. This position is remote based in the US.

Responsibilities

• Technical customer interface working with Project Management.
• Conducts in depth database monitoring and analysis for Sensus Regional Network Interface data streams.
• Responsible for system integrations & analysis for the Sensus FlexNet System.
• Troubleshoots highly complex system level issues that encompass system configuration, hardware, firmware, and software.
• Monitor system hardware and software for proper delivery of data for customer operations.
• Assist customer to optimize the system information requirements for their business processes.
• Provide feedback to design and development engineering for product improvement.
• Engage development engineering in system troubleshooting as required.
• Work with Field Sales teams, value added resellers, and distributors to deliver fully functional, configured, operational system that meets all of our customers Service level agreements.
• Develops bash shell/Perl Scripting as required.

Requirements

• Bachelor's degree in Engineering or Computer Sciences; or 3 to 5 years of equivalent experience is required.
• Experience in design, development, or system engineer role.
• Experience in the utility or telecommunications considered a plus.
• Must have Perl and/or Unix shell scripting.
• Mid-level Unix and Windows administration experience.
• Recent Mid-level SQL experience (MS SQL, Postgres, and Oracle).
• Solid understanding of telecommunications concepts (CPE, backhaul, POTS networking).
• Solid understanding of basic networking concepts (ping, ssh, telnet, ftp, traceroute, etc.).
• Ability to work independently with little direction and also be a team player.
• Self-directed, excellent analytical and troubleshooting skills.
• Superior communication and interpersonal skills are a must.
• General background in RF technologies.
• Familiarity with SalesForce.com for customer service considered a plus.

Nice-to-haves

• Experience in the utility or telecommunications considered a plus.
• Familiarity with SalesForce.com for customer service considered a plus.

Benefits

• Paid Volunteer Program, Xylem Watermark.
• Diversity and Inclusion initiatives.
• Employee Resource Groups (ERG).