Application Engineer

$66,560 - $117,000/Yr

Supermicro - San Jose, CA

Full-time

San Jose, CA

Computer and Electronic Product Manufacturing

About the position

Supermicro is seeking a talented and passionate Application Engineer with expertise in networking solutions, particularly in switch products. This role involves providing technical support to enterprise customers and promoting internal switch products to optimize networking solutions. The ideal candidate will possess a strong technical background in networking switch products and exceptional communication skills to interface with management at all levels.

Responsibilities

• Responsible for pre and post sales on-site technical support, providing optimized networking solutions for customers using the company's switch products.
• Conduct market and technical research; provide technical recommendations, implementations, and support for optimized and complete networking solutions, including associated server and storage solutions.
• Lead other product hardware and software engineers in investigating and resolving problems in development, utilizing knowledge in networking architectures, protocols, topologies, interoperability, and hardware/software interaction.
• Perform network system design, integration, and conduct diagnostics routines for troubleshooting.
• Handle day-to-day customer technical support of networking-related issues including switches, add-on cards, and other networking products.
• Improve networking product quality by proactively resolving field issues and overseeing technical training on the company's networking products for customers and the sales and marketing team.
• Act as a liaison between the product development team and customers to evaluate technical requirements of network products to meet customer specifications.

Requirements

• Bachelor's degree in Electrical Engineering (EE), Computer Engineering (CE), or Computer Science (CS); MS is strongly preferred.
• Minimum 3-5 years of experience in application/customer engineering.
• 1+ years of working experience in networking switches and routers is preferred.
• Strong organizational and well-developed social skills.
• Excellent telephone etiquette skills and on-site support skills.
• Excellent knowledge of networking products and services.
• Strong communication skills in both verbal and written forms.

Benefits

• Comprehensive benefits package including participation in bonus and equity award programs.