Sigmanest Systems - Cincinnati, OH
posted 4 months ago
As an Application Engineer at Sandvik Manufacturing Solutions, you will play a crucial role in supporting our SigmaNEST software, which is recognized as the leading provider of innovative end-to-end CAD/CAM software solutions. This position is integral to our mission of helping professional fabricators optimize their operations and increase their return on investment (ROI) through enhanced material utilization, machine motion, manpower, and data management. You will be part of a dynamic team that is committed to driving the future of manufacturing through smart software solutions. In this role, you will be responsible for providing first-level technical support to our customers, addressing their concerns regarding software installation and operation. You will communicate solutions effectively via telephone, email, and the internet, ensuring that service level agreements are met. Additionally, you will have the opportunity to travel to customer manufacturing facilities to install our CAD/CAM software and run test programs on their machines, demonstrating the software's capabilities. Your responsibilities will also include providing training courses for customers, both onsite and online, as well as creating technical documentation to assist in future troubleshooting efforts. You will be expected to work independently, manage multiple deadlines, and possess a strong ability to diagnose and troubleshoot technical issues. This position requires a proactive approach to problem-solving and a passion for the manufacturing industry.