Application Engineer

Control Southern - Suwanee, GA

Full-time - Entry Level

Suwanee, GA

Merchant Wholesalers, Durable Goods

About the position

The Application Engineer I at Control Southern is responsible for providing engineering support, developing quotations, and ensuring customer service activities within a defined sales territory. This role involves collaborating with internal teams and clients to select and configure products, manage the sales process, and advocate for customer needs while optimizing profit margins.

Responsibilities

• Engineer, select, configure, and quote products and services to industrial process control clients.
• Formulate creative solutions to be delivered on time while working within logistic constraints.
• Own and direct the internal flow of quotes and orders for multiple business units.
• Develop technically sound final control process solutions that are beneficial for both the customer and Control Southern.
• Respond quickly and completely to requests for quotes, orders, technical support, etc.
• Ensure customer purchase orders are processed in a timely manner.
• Monitor and optimize profit margins.
• Participate actively in training assignments and classes.
• Advocate on the customer's behalf any issues or problems with principal suppliers.
• Develop basic understanding of unique technical specifications with awareness of customers' business constraints.
• Manage the sales process from quote-to-cash, including qualification of sales leads and requests using Sander Selling System processes and Challenger Sale philosophies.

Requirements

• A Bachelor's degree in Engineering (B.S.) or equivalent from a four-year college is required.
• Two years industry related experience with preference for process control functions preferred.
• Working knowledge of Microsoft Office suite applications required (Outlook, Excel, Word).
• Exposure to Enterprise resource planning (ERP) software preferred (IFS, Oracle, SAP).
• Experience with customer relationship (CRM) software preferred (Salesforce, ACT!).
• Effective interpersonal and communication (oral & written) skills required.
• Must be very customer focused.

Nice-to-haves

• Experience with process control functions.
• Familiarity with ERP and CRM software.