Application Engineer

Trinova - Lakeland, FL

Full-time - Mid Level

Lakeland, FL

11-50 employees

Computer and Electronic Product Manufacturing

About the position

The Applications Engineer will provide technical expertise and project management support to ensure that products meet customer needs and performance expectations. This role involves developing quotes and proposals, managing service contracts, and providing technical applications support to clients across various industries.

Responsibilities

• Work closely with sales and service teams to develop detailed and accurate quotes and proposals for related services.
• Ensure that all technical specifications, pricing, and terms are clearly outlined in proposals, aligning with both company standards and client requirements.
• Lead the review process with customers, presenting proposals, addressing technical questions, and adjusting as needed to meet client expectations.
• Negotiate contract terms with customers, ensuring mutually beneficial agreements while maintaining company profitability and customer satisfaction.
• Provide technical support and expertise on the application of systems to clients, ensuring optimal performance and alignment with client requirements.
• Analyze customer needs and recommend suitable solutions, including custom configurations or upgrades when necessary.
• Collaborate with sales and service teams to develop proposals and technical proposals for clients.
• Manage the implementation of solutions from initial client consultation through commissioning.
• Develop and maintain project plans ensuring projects are completed on time and within budget.
• Coordinate with internal teams, external vendors, and clients to ensure seamless project execution and client satisfaction.
• Oversee and manage service contracts, ensuring all contract terms are met and that client expectations are exceeded.
• Regularly review service contracts to assess performance and identify opportunities for improvement and improved customer satisfaction.
• Serve as the primary point of contact for clients regarding service contracts, addressing any issues or concerns promptly.
• Provide remote support for troubleshooting and resolving issues related to the performance and maintenance of systems and equipment.
• Work with sales and service teams to relay client feedback and propose enhancements to products based on field performance.
• Maintain detailed documentation of all technical support activities to be executed, including client interactions, system specifications, and issue resolutions.
• Prepare regular reports for management on the status of projects, service contracts, and technical support activities.

Requirements

• Bachelor's degree in mechanical engineering or a related engineering field.
• Minimum 2-5 years of experience in engineering.
• Proven experience managing service contracts and providing technical support to clients.
• Proficiency in project management tools (e.g., MS Project, Asana) and technical software (e.g., CAD).
• Excellent communication, problem-solving, and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong attention to detail and a commitment to quality and customer satisfaction.
• Experience in client-facing roles, particularly in technical or engineering environments.

Benefits

• Competitive Base Salary
• Bonus Opportunities
• Comprehensive healthcare for you and your dependents
• Retirement savings plans with company matching
• Generous paid time off and holidays
• Employer paid life insurance
• Laptop, smartphone, and expense account
• Ongoing training and professional development