Application Inventory Manager

$120,000 - $130,000/Yr

Hub International - Chicago, IL

Full-time - Mid Level

Chicago, IL

10,001+ employees

Insurance Carriers and Related Activities

About the position

The Application Inventory Manager at HUB International is responsible for developing and maintaining a comprehensive inventory of all software applications across the organization. This role is critical for effective management and decision-making, ensuring that all application-related information is documented, accessible, and up-to-date. The position involves collaboration with various stakeholders to manage application inventory expectations and integrate inventory management with other IT processes.

Responsibilities

• Develop and maintain a comprehensive inventory of all software applications deployed across the organization.
• Establish policies and procedures for application inventory management, including data entry standards, change management processes, access controls, audit procedures, and operational metrics.
• Collaborate to define the necessary attributes required for the Application Inventory to serve its stakeholders' needs and expectations.
• Partner with the CMDB Administrator to implement and manage the components of the ServiceNow Configuration Management Database (CMDB) to store and maintain application asset data.
• Co-create and maintain the data collection processes required to gather and document application attributes in support of dynamic application profile demands.
• Ensure accuracy and completeness of application inventory through regular audits and updates, automating data updates where possible to reduce manual effort.
• Integrate the Inventory with other IT processes like incident management, change management, knowledge management and asset management for consistency and efficiency.
• Coordinate integration activities with endpoint management tools and other sources of application information.
• Steward the communications and activities required of Application Owners and Application Administrators to maintain quality data and compliance with policies, standards, and guidelines.
• Develop reporting mechanisms for stakeholders to engage with application profiles, as needed.
• Provide reporting and analytics on application usage, compliance, and optimization to support decision-making and strategic planning.
• Collaborate with IT teams and business units to provide insights and identify opportunities for optimization, consolidation, or retirement of applications.
• Emphasize understanding of how apps are used at HUB in order to recommend consolidation, optimization, reduction of financial expenditures and licensing utilization.
• Collaborate with security teams to ensure HUB applications meet minimum standards and compliance objectives.
• Establish a feedback loop with stakeholders to continuously improve the inventory management process.
• Adapt the application inventory and CMDB to align with evolving organizational needs and changes in technology.
• Stay informed about industry best practices, trends, and technologies related to application asset management and effective use of CMDB systems.
• Act as a subject matter expert and provide guidance and training to stakeholders on application asset management practices and tools.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
• Proven experience (3 years) in application asset management, configuration management, or related IT management roles.
• Strong understanding of software licensing models, application lifecycles, and IT asset management principles.
• Experience with CMDB systems (e.g., ServiceNow, BMC Helix, iTop) and proficiency in data management and reporting.
• Project management skills to coordinate inventory initiatives and drive process improvements.
• ServiceNow capabilities and use a plus.
• Certification in IT Service Management (e.g., ITIL Foundation) or asset management related certifications a plus.

Nice-to-haves

• Experience with automated discovery tools and software asset management (SAM) practices.
• Knowledge of ITIL, ITAM, ITSM, APM processes.
• Knowledge of cloud computing technologies and their impact on application management.
• Experience working with third-party providers to effectively manage applications.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) accounts
• Paid time off benefits
• Eligible bonuses
• Equity and commissions for some positions