Application Performance Monitoring Engineer

Ampcus - White Plains, NY

Full-time

White Plains, NY

Professional, Scientific, and Technical Services

About the position

The Application Performance Monitoring Engineer will play a crucial role in supporting the growth of the IT Operations Center function within the Digital Resilience & Operations Center. This position is focused on ensuring the performance and reliability of applications through effective monitoring and management practices. The engineer will be responsible for evaluating and establishing service monitoring processes, which include device discovery, data sources, host/entity management, service definition, template and KPI creation, thresholding, alerting, and notifications. In addition to monitoring, the role requires integration of Splunk and OpManager with ServiceNow for ticket creation, which is essential for maintaining a seamless workflow in incident management. The engineer will also support program, platform, and data administration, as well as user management related to Splunk and OpManager tools. A strong understanding of static versus adaptive thresholding capabilities is necessary, as well as experience in event versus metric-based monitoring. The engineer will apply service monitoring techniques in both OpManager and Splunk ITSI to ensure optimal application performance and reliability. The ideal candidate will possess a solid foundation in IT operations, with a focus on capacity and performance management processes. A four-year IT-based degree is required, and while certifications are beneficial, substantial practical experience is essential for success in this role.

Responsibilities

• Evaluate and establish service monitoring including device discovery, data sources, host/entity management, service definition, template and KPI creation, thresholding, alerting, and notifications.
• Integrate Splunk and OpManager with ServiceNow for ticket creation.
• Support program, platform, and data administration, as well as user management with respect to Splunk and/or OpManager tools.
• Understand and apply static vs adaptive thresholding capabilities appropriately.
• Apply event vs metric-based monitoring techniques effectively.
• Implement service monitoring in OpManager and Splunk ITSI.

Requirements

• 4 year IT based degree is required.
• Experience with Manage Engine OpManager including administration, development, and support.
• Experience with Splunk ITSI including administration, development, and support.
• Knowledge of ITIL practices specifically in ITSM, ITAM, and ITOM.
• Experience in capacity and performance management processes.

Nice-to-haves

• Certifications related to IT operations and monitoring tools.