Application Specialist

$54,000 - $54,000/Yr

Press Ganey - South Bend, IN

Full-time - Entry Level

Remote - South Bend, IN

About the position

The Application Specialist at PG Forsta is a client-facing role responsible for implementing, configuring, and maintaining client data ingress, surveying, and reporting throughout the lifecycle of the client’s partnership. This position requires a strong analytical approach to match solutions with unique client business needs, ensuring prompt issue resolution and adherence to implementation timelines.

Responsibilities

• Work within the Application Support team to address client data, surveying, and reporting requests.
• Facilitate the integration of business owner needs, translating operational needs and workflow into system specifications and configuration requirements.
• Capture client requirements to appropriately configure products to meet client needs.
• Offer clients best practice workflow design and associated application configurations.
• Use tools to configure, test, and validate all patient experience products.
• Responsible for client support throughout the implementation or ongoing support cycle.
• Prioritize workload and manage timelines to meet client target dates for projects and implementations.
• Serve as first level support to triage, troubleshoot, and find the right expert to quickly resolve client requests.
• Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed.

Requirements

• 1-2 years of relevant experience in information technology, health care, client-facing project management, or operations role.
• Experience working at or with health systems.
• Excellent written and verbal communication skills.
• Excellent analytical, organization, and problem-solving skills.
• Strong attention to detail.
• Proficiency with Microsoft Office (Excel, Word, Outlook, etc.).
• Ability to handle stressful situations.

Nice-to-haves

• A bachelor's degree in economics, computer science, or a related field (preferred).

Benefits

• Competitive salary
• Discretionary bonus or commission tied to achieved results
• Comprehensive benefits package