Application Specialist

A.O. Smith

Full-time - Mid Level

10,001+ employees

Machinery Manufacturing

About the position

The Application Specialist at A.O. Smith Corporation plays a crucial role in supporting both internal and external customers with product knowledge, application information, and training. This position involves providing technical and analytical support across various departments, including Sales, Marketing, and Customer Service, particularly post-product launch. The specialist will also assist in pre-sales technical needs and recommend appropriate product and service solutions to meet customer requirements.

Responsibilities

• Act as the point of contact for Sales and Customer Service for technical questions that cannot be answered with existing materials
• Analyze custom job trends and provide summaries to Product Management and Sales
• Assist customers and sales team with code Inspector issues and provide necessary documentation
• Assist customers and sales team with questions regarding Building Codes and their application to products
• Collect customer needs and market requirements from various sources to assist product management
• Convey concepts and theory to customers and provide technical support as required
• Create and maintain product presentations and deliver them to internal and external parties
• Maintain content for existing products and company collateral material
• Identify and articulate the company's distinctive competence and product line's unique advantages to the sales force
• Inform and train Customer Service on products and requirements affecting the order entry process
• Manage custom job designs, quotations, piping, venting, and wiring
• Support trade shows and other company-sponsored events
• Work closely with the Sales team to develop sales tools and training programs

Requirements

• Bachelor's degree from a four-year college or university preferably in Engineering, Business, Marketing, or a technical field
• 3+ years work experience in a related field or equivalent combination of education and experience
• Demonstrated ability to meet or beat assigned targets and deadlines consistently
• Ability to work independently and collaborate cross-functionally in a team environment
• Demonstrated ability to build and maintain positive relationships internally and externally

Benefits

• Competitive compensation package
• Comprehensive benefits plans including medical and dental insurance
• Company-sponsored life insurance
• Retirement security savings plan
• Short- and long-term disability programs
• Tuition assistance