Application Support Analyst-IT

$71,500 - $71,500/Yr

MAHEC01 MAHEC - Asheville, NC

Full-time - Mid Level

Asheville, NC

About the position

The Application Support Analyst plays a crucial role within the IT Applications and Development team, focusing primarily on supporting the Workday Application along with other enterprise systems. This position involves understanding and implementing security, human resources, finance, and project management concepts to enhance and support enterprise functions. The analyst will lead projects, configure applications, provide training, and develop documentation while maintaining strong relationships with stakeholders across various levels of the organization.

Responsibilities

• Act as primary point of contact to monitor and triage IT Application issues across departments.
• Configure, maintain and advise on security across applications, including domain security policies, roles, and role assignments.
• Research inquiries using available information resources and redirect problems to the appropriate resource.
• Lead effort in tracking issues and resolutions; identify situations requiring urgent attention.
• Stay current with any supported system information, changes and updates.
• Serve as subject matter expert on current and upcoming Application capabilities.
• Evaluate releases and functionality to identify opportunities to improve and optimize use.
• Configure, test, validate and implement Business Process changes.
• Assist in testing of integrations, security, and annual events.
• Serve as an escalation resource for Tier 2 & 3 issues from business units.
• Provide input and knowledge sharing with Team Members and clients as appropriate.
• Participate in scheduled and ad-hoc training to improve policy and process acumen.

Requirements

• Bachelor's degree in a business or technology related field.
• 3 - 5 years of experience working with a HCM and/or Finance setting or demonstrated success in supporting other complex enterprise systems.
• Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications.
• Knowledge and experience with relational databases, their structure, and concepts of how data is stored and retrieved.
• Specific knowledge of recent versions of Workday application or similar enterprise applications is strongly preferred.
• Strong critical thinking and problem-solving skills required.
• Ability to appropriately and professionally handle multiple competing priorities required.
• Must demonstrate a high level of attention to detail.

Nice-to-haves

• Spanish speaking skills preferred.
• Working knowledge of XML Translations is preferred.

Benefits

• Full-time position with full benefits.
• Regular attendance on-site is an essential function of this position.
• Typical business hours are Monday - Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division).