Application Support Engineer Digital Logistics - Hybrid

$68,000 - $122,400/Yr

Siemens - Wilsonville, OR

Part-time,Full-time - Mid Level

Remote - Wilsonville, OR

10,001+ employees

Machinery Manufacturing

About the position

The Application Support Engineer at Siemens Digital Logistics plays a crucial role in guiding enterprise-level customers through the identification and resolution of application issues related to logistics solutions. This technical position requires strong problem-solving skills and the ability to communicate effectively with customers while managing their expectations and providing solutions. The role involves collaboration with various departments and knowledge sharing to enhance customer support and service delivery.

Responsibilities

• Ability to learn and apply deep knowledge of Siemens logistics applications.
• Perform customer support case management via web and phone communications.
• Work within a team environment to monitor customer issues, perform triage, troubleshooting, and escalation routing as necessary.
• Provide customer assistance in a professional and efficient manner, adhering to well-established processes and procedures.
• Partake in knowledge sharing activities, publishing knowledge base articles, providing technical presentations, reviewing documentation.

Requirements

• Minimum bachelor's degree in computer science, Technology, or Engineering with at least 2 years working in a customer-facing support role.
• Proven work experience in implementing and programming web applications.
• Strong problem-solving skills on enterprise level applications.
• Good JavaScript and SQL skills.
• Intermediate Web client development experience, understanding of Object-Oriented programming model.
• Intermediate Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio) skills.
• Good communication skills at various levels throughout an organization.
• Effectively communicate to all parties involved in English.
• Basic understanding of electronic data interchange (EDI) and web services.
• Demonstrates resilience and good self-organization.
• Ability to learn fast and adapt to changing priorities.

Benefits

• Flexible working arrangements (hybrid remote/office)
• Health and wellness benefits
• Paid sick leave
• Paid parental leave
• PTO or non-accrued flexible vacation for exempt employees
• Incentive compensation eligibility