Application Support Engineer I

Air Methods - Greenwood Village, CO

Full-time - Entry Level

Greenwood Village, CO

Ambulatory Health Care Services

About the position

The Application Support Engineer I is responsible for providing technical support and application management for Air Methods IT applications. This role involves designing, developing, configuring, coding, testing, debugging, and documenting applications, with a strong emphasis on SQL Server coding and ERP systems.

Responsibilities

• Maintain in-depth knowledge of Air Methods IT applications, offering guidance on existing and new features and products
• Provide technical support for Air Methods IT Applications, troubleshooting and resolution of system, application and data incidents
• Monitor the performance of applications and recommend improvements or upgrades to ensure optimal functionality
• Participate in hands-on testing (manual and automated), bug reporting on software and integrated vendor applications
• Perform application deployments, installations, releases and configuration to production environment following change management procedures and ensuring proper integration to other systems
• Create reports and write queries in support of business teams
• Manage, triage, and prioritize incoming user support requests, including operational issues, technical defects, data problems and data reporting issues
• Other duties as assigned

Requirements

• Bachelor's degree (BS/BA) from four-year college or university and five (5) or more years' related experience and/or training; or equivalent combination of education and experience
• 5 plus years' experience in a technical support role
• Knowledge of trends and developments in the fields of data management, workflow automation, and software data integration
• Strong understanding of software development processes and methodologies
• Experience leading projects and programs across multiple lines of business on technology, process and data
• Experience with Accounting, Finance, ERP, Procure to Pay or Human Capital Management software
• Experience implementing ERP software a plus
• Experience with integrations with Coupa a plus

Nice-to-haves

• Proactive, self-starter with proven ability to quickly learn new applications, processes, and procedures
• Ability to participate in and lead projects
• Ability to collaborate, communicate effectively and exercise independent judgment in a team environment
• Excellent verbal and written communication skills (technical writing & documentation)
• Solid analytical and problem-solving skills
• Experience applying Agile methodology
• Knowledge of DevOps practices
• Data analysis and metrics development
• Excellent customer service skills (Ability to communicate with both technical and non-technical employees)
• Basic grasp of API's and standards (REST, SOAP, OAuth)
• Strong SQL skills. Experience in other computer programming, scripting languages a plus
• Experience with SSRS, SSIS
• Experience with cloud application support