Application Support Engineer - Linux/Windows

$78,474 - $117,711/Yr

Tpx - Centennial, CO

Full-time - Entry Level

Centennial, CO

11-50 employees

Merchant Wholesalers, Durable Goods

About the position

As an Application Support Engineer specializing in Linux and Windows, you will play a crucial role in ensuring the smooth operation of Comcast's infrastructure and applications. This position involves collaborating with various teams to maintain and support critical systems, focusing on 65 different applications across Linux, Unix, and Windows servers. You will be responsible for troubleshooting complex technical issues, managing application deployments, and enhancing operational procedures to improve system reliability and performance.

Responsibilities

• Assist on technical bridges and provide troubleshooting direction for complex technical issues.
• Identify gaps and create/update operational procedures, policies, and processes.
• Analyze data and metrics, identify problem areas, and provide actionable insight to management.
• Handle all application deployments and builds in staging and production environments.
• Ensure team members and customers adhere to approved processes for managing application deployments, support tickets, production outages/impairments, Kanban boards, infrastructure builds, and application intake.
• Recognize application flaws and partner with development teams and vendors to ensure defects and required enhancements are completed.
• Seek out learning opportunities and pursue relevant industry standard technical certifications and education opportunities.
• Perform periodic outage and disaster recovery testing for supported applications to enhance readiness for production incidents.
• Perform regular patching of applications/systems to mitigate vulnerabilities; ensure that all maintenance activities are properly validated to minimize application impact.
• Recommend designs for new products or architectural changes to existing products.
• Work with development teams and application owners to ensure all applications comply with privacy, security, and accessibility requirements.
• Create and maintain all application monitors and alerts; respond promptly to alerts.
• Identify and champion operational improvements to increase the stability, reliability, and availability of applications.
• Maintain regular, consistent, and punctual attendance.

Requirements

• BS degree required in Information Technology or other technology related field.
• Proficiency in Windows and Linux server support is highly preferred.
• Technical support skills and system administration knowledge.
• Experience in Application Management and Support.
• Systems Engineering and Deployment experience.
• Strong technical knowledge relevant to the role.
• Relevant certifications or equivalent experience in the field would be beneficial.

Nice-to-haves

• Experience with WiFi Technology, Cisco Wireless Access Point, Cisco Routers and Switches.
• Strong communication skills.

Benefits

• Competitive salary range of $78,474.00 - $117,711.00 based on experience.
• Best-in-class benefits including health, dental, and vision insurance.
• 401k retirement savings plan with company matching.
• Paid time off and holidays.
• Opportunities for professional development and training.