Cognizant Technology Solutions - Summit, NJ
posted 3 months ago
We are seeking a highly skilled Lead Engineer to join our Application Support Team. The successful candidate will be responsible for fully engaging a remote team of engineers who will meet their performance targets by providing high quality technical support to our users. The Lead Engineer will also be responsible for identifying opportunities for process improvements. Reporting to the IT Service Manager, the successful candidate will focus on supporting two main applications: Emerson Syncade and DeltaV. These two platforms are pivotal in supporting the Manufacturing Execution System for BMS manufacturing site. The Application Support Lead Engineer will be responsible for ensuring the smooth operation of MFG support in direct communication with remote site lead and approximately 8+ remote engineers who will identify and resolve technical issues including developing and maintaining relationships with key stakeholders. The candidate will be responsible for ensuring the team provides high-quality support services, meets its performance targets, and lead opportunities for process improvements. Key responsibilities include working in step with remote site lead and a team of engineers who provide 24/7 technical support of Emerson Syncade and DeltaV to our worldwide users, ensuring the team provides high-quality support services and meets its performance targets. The Lead Engineer will triage and provide technical support to our users' requests at site, with a focus on supporting Emerson Syncade and DeltaV. They will develop and implement strategies to improve the quality and efficiency of the support services provided by the team, identifying opportunities for process improvements and automation, and work with the Global Manager to implement these changes. The Lead Engineer will also develop and maintain relationships with key stakeholders, including users and team managers, and lead Digital Plant Tier 1 meeting cadence, representing FLS in DP Tier 2 meetings. They will report planned outages to site and represent site in planned outage planning meetings both globally and site specific. Additionally, the Lead Engineer will work with the Global Manager to develop and maintain policies and procedures for the application support team, ensuring that they are up-to-date and compliant with relevant regulations and standards. They will work closely with the Global Manager and report on the performance of the application support team, providing regular updates to senior management. The Lead Engineer will provide technical guidance, mentoring, leadership and support to the application support team, ensuring that team members have the necessary skills and knowledge to perform their roles effectively and remain motivated and engaged. Team members will focus on identifying and resolving complex technical issues, ensuring the issues are resolved in a timely and efficient manner, document and record issues and escalations to help build a knowledge base, and escalate to the successful candidate as needed. The Lead Engineer will develop and maintain knowledge of EMES infrastructure, Emerson Syncade Software and DeltaV, ensuring that they are up to date with the latest features and functionality. They will participate in training and development activities to enhance their skills and knowledge, collect feedback and voice-of-customer and share with internal teams, and work closely with the support team and global manager to develop and maintain policies and procedures for the application support team, ensuring that they are up-to-date and compliant with relevant regulations and standards.