Application Support Engineer

Chenega Corporation - Arnold, MO

Full-time - Entry Level

Arnold, MO

Administrative and Support Services

About the position

The Application Support Engineer at Chenega Agile Real-Time Solutions (CARS) is responsible for providing critical 24x7 mission support to federal customers. This role involves interfacing with engineering resources, managing the day-to-day operations of customer applications, and ensuring system uptime and performance. The engineer will work closely with database and system administration personnel to investigate and resolve system anomalies, support various systems, and maintain operational standards in a fast-paced environment.

Responsibilities

• Work with on-site database and system administration support personnel to convey and investigate system anomalies.
• Investigate operational issues and perform problem escalation with vendor, factory, and on-site Subject Matter Experts (SME) as required.
• Ensure system issues are identified and resolved, minimizing operational impacts.
• Support servers, workstations, and storage systems in a team-based environment.
• Provide support to customers accessing NGA's Portal and related applications in support of real-world, time-critical operations.
• Achieve optimum performance and availability standards in accordance with service level agreements by assessing, implementing, and managing appropriate technical solutions.
• Ensure systems maintain a near 100% uptime.
• Perform system backups and recovery, maintain user accounts and file systems, and monitor and maintain system performance metrics for daily Senior Level staff meetings.
• Coordinate with vendors to keep all systems up to date and fine-tuned.
• Other duties as assigned.

Requirements

• High School diploma or GED Equivalent
• 2+ years relevant work experience including experience with UNIX/LINUX-based operating systems.
• Experience with Oracle or other relational databases.
• Experience in scripting.
• Experience with Microsoft Office - Excel, PowerPoint, and Word.
• Security+ certification required.
• TS/SCI Security Clearance required.

Nice-to-haves

• Ability to provide rotating site support (24x7) to ensure system issues are identified and resolved, minimizing operational impacts - shift work is required in a high-paced environment.
• Ability to work independently and yet be effective within a team setting.
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications.
• Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it.

Benefits

• Professional development opportunities
• Well-being programs
• Flexible work environment
• Supportive company culture
• Opportunities for career growth and learning