NOV - Houston, TX

posted about 2 months ago

Full-time
Hybrid - Houston, TX
Machinery Manufacturing

About the position

Trusted since 1928 for accuracy, M/D Totco's mission is Your Data - Made Easy™. M/D Totco is seeking a highly motivated and experienced Application Support Engineer to join our Digital Commercialization team. In this role, you will work with internal NOV and external customers across the globe in multidisciplinary teams in the implementation, configuration, maintenance, and troubleshooting of complex systems. This includes the selection and configuration of hardware, networking, operating systems, technical applications, and integration with existing customer systems. The M/D Totco product line is extensive in its scope, technology, application, and chronology; thereby exposing the Application Support Engineer to a wide variety of problems and opportunities. This results in working with a wide range of product lines which will rapidly build expertise and value to the company. In addition, this position requires extensive interaction with personnel in all aspects of the business, from suppliers through customers, which keeps the position interesting and challenging. This is a hybrid role with on-site and remote scheduling. Duties and Responsibilities include working within multidisciplinary teams and with customers in the implementation, maintenance, and troubleshooting of NOV technologies, with a customer success approach. You will work on multiple projects simultaneously, correctly prioritizing tasks to align with the other team members and customer's priorities. Documenting design, implementation, and troubleshooting procedures is essential. You will perform technical troubleshooting to solve complex problems and document all solutions to assist in handling future similar problems in our company's Knowledge Base library. Additionally, you will support, implement, test, document, and maintain enterprise-wide engineering application software using internally created and/or off-the-shelf products. Collaborating with product management and engineering teams to provide feedback on product features and enhancements based on customer feedback is also a key responsibility. Finally, you will monitor and maintain the health and performance of the software applications, working independently as well as collaboratively with cross-functional teams.

Responsibilities

  • Work within multidisciplinary teams and with customers in the implementation, maintenance, and troubleshooting of NOV technologies, with a customer success approach.
  • Work on multiple projects simultaneously, correctly prioritizing tasks to align with the other team members and customer's priorities.
  • Document design, implementation, and troubleshooting procedures.
  • Perform technical troubleshooting to solve complex problems and document all solutions to assist in handling future similar problems in our company's Knowledge Base library.
  • Support, implement, test, document, and maintain enterprise-wide engineering application software using internally created and/or off-the-shelf products.
  • Collaborate with product management and engineering teams to provide feedback on product features and enhancements based on customer feedback.
  • Monitor and maintain the health and performance of the software applications.
  • Work independently as well as collaboratively with cross-functional teams.

Requirements

  • Bachelor's degree in Computer Science, Computer Engineering, or a similar field, or equivalent combination of education and experience.
  • 3 years of proven history supporting technical applications, RESTful APIs, microservices, and customer-oriented technology platforms.
  • 3 years of user level database experience (MSSQL and/or NoSQL).
  • Support experience in a cloud or hybrid environment is a plus.
  • Superior troubleshooting and critical thinking skills; Ability to localize failures within large distributed systems.
  • Advanced Linux and Windows troubleshooting skills.
  • Strong scripting abilities in Python, Groovy, and Ruby.
  • Solid foundation of networking models, topology, OS level and network device configurations.
  • Ability to quickly learn new technologies, scripting languages, tools, and frameworks.
  • Experience with observability tools, with focus in Grafana and Datadog.
  • Experience with help desk software JIRA, Zendesk and similar tools.

Nice-to-haves

  • Containerization technologies: Docker, Kubernetes, ECS, ACS, GKE.
  • Monitor tools: Grafana, DataDog.
  • Scripting Languages: Python, JavaScript, PowerShell, Bash, Ruby.
  • Databases: OSI/Pi, SQL, MySQL, Postgres, MongoDB, Elastic Search.
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