Application Support Engineer
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About The Position
As part of the Operations Support and Application Security team, the Application Support Engineer (ASE) plays a crucial role in providing technical support for enterprise-level application systems, with a primary focus on Workday. The ASE is responsible for tenant management, release management, triage, security, and configuration of the Workday application. This position serves as the front-facing representative for the Business Applications team, ensuring that end-users receive an excellent customer service experience. The ASE will engage with various stakeholders, including technical and functional users, to address their needs and resolve issues effectively. The ASE will maintain high availability of business applications and services by facilitating the analysis, diagnosis, and resolution of high-profile and complex issues. This includes monitoring and triaging integration-related issues between service line applications and third-party applications. The role also involves supporting application security configurations and acting as a gatekeeper for sensitive data. The ASE will respond to general inquiries about service lines and manage trouble tickets in a timely manner, ensuring that all communications are appropriate for the target audience. In addition to operational support, the ASE will handle release management for the Workday Tenant Management and Refresh schedule. This includes maintaining a deep understanding of vendor-provided releases and locally developed business application software, analyzing new releases and patches, and determining the necessary actions to ensure application and service continuity. The ASE will also participate in broader strategic IT initiatives across the university system, contributing to the overall mission of the University of New Hampshire.
