Unclassified - Teaneck, NJ
posted about 2 months ago
As an Application Support Engineer, you will play a crucial role in ensuring the smooth operation of our client's supply chain execution software solutions. This position is ideal for individuals who are passionate about technology and supply chain management, and who enjoy solving complex problems while delivering exceptional support to users and partners across North, South, and Latin America. Our client is a leading provider in this field, known for their innovative technology that helps businesses optimize their supply chain operations, increase efficiency, and improve overall productivity. In this role, you will be responsible for supporting clients by addressing their inquiries and issues related to the applications provided by Made4net. You will work closely with dedicated engineers to ensure that client operations run smoothly, responding to client issues through direct phone assistance and a ticketing/email system. Your analytical skills will be put to the test as you troubleshoot system issues and follow escalation procedures according to client service level agreements. Additionally, you will participate in implementations during initial go-live and system upgrades, which may require occasional travel to client sites. The work environment is collaborative and supportive, fostering employee growth and development. The office, located in Teaneck, NJ, offers various amenities, including a spa and gym, Starbucks, deli, restaurant, and free secured parking. The company has implemented a hybrid work model, allowing employees to work from home two days a week after completing their training period. This position requires a commitment to providing high-quality support and making a significant impact in the world of supply chain execution.