Application Support Engineer

Bluesky Resource Solutions - Englewood, CO

Full-time

Englewood, CO

Administrative and Support Services

About the position

The Application Support Engineer will be responsible for supporting business-critical applications, acting as the primary contact for application-related issues. This role involves collaborating with business partners and the IT development team to ensure quick resolution of application problems while also contributing to application improvements. A strong technical foundation in Microsoft technologies is essential for success in this position.

Responsibilities

• Serve as the primary liaison between business operations and the IT team regarding service tickets, outages, and communications.
• Adhere to incident management guidelines as outlined by Redwood Trust IT protocols.
• Triage, prioritize, and escalate service tickets, following up with IT teams to ensure timely resolution.
• Collaborate with staff, senior management, and third-party application support teams across multiple offices.
• Troubleshoot issues by running basic SQL queries and analyzing results.
• Monitor and remediate incoming application issues, providing prompt and professional feedback to end-users.
• Identify problematic trends, offering suggestions or workarounds to address recurring issues.
• Participate in special projects to enhance the efficiency and effectiveness of application support processes.
• Stay current with changes and updates to third-party applications to better support business teams.
• Perform additional duties as needed.

Requirements

• Minimum of 2 years of experience supporting proprietary application software in a fast-paced environment.
• Demonstrated ability to run and interpret basic SQL queries for troubleshooting purposes.
• Skilled in identifying irregularities and bugs in applications.

Nice-to-haves

• Mortgage industry experience is strongly preferred.

Benefits

• Equal opportunity employer with a commitment to creating an inclusive environment.